Head of Fulfillment Excellence

Wayfair is looking for an inspirational leader with a strong background in process improvement, lean principles, and warehouse automation to lead our Fulfillment Excellence Team. As Head of Fulfillment Excellence, this candidate will lead our center of excellence for process definition and optimization, building and driving a roadmap of process excellence across our global network of fulfillment centers. They also will lead Castle Gate’s warehouse innovation projects, designing and implementing the solutions underpinning our highly-automated "FC of the Future" initiative.

A strong background in operations management, stellar communication skills, and a passion for solving problems are a must.

• Lead our central process definition and optimization team to drive widespread process compliance and continuous improvement across our global supply chain
• Define and communicate a 6-12 month roadmap to executive and field leadership, then deliver against those ambitious goals, helping drive upwards of $10M in cost savings
• Develop and support a metrics-based approach to measuring process compliance and efficiency, motivating solutions through a data-centric approach
• Identify opportunities through a combination of data-driven analysis and observations to build consistency and scalability across our global network of FCs
• Build on our existing Warehouse Management System, while supporting the rollout of a new WMS and extensive automation initiatives by finding opportunities to define processes suitable to all scenarios
• Collaborate effectively with field leadership, partner teams, and executives to tear down roadblocks and keep the business moving forward
• Own Wayfair’s Lean Six Sigma training program, ensuring participants drive cost savings and improved quality outcomes for their sites and the broader supply chain
• Lead our efforts to translate process requirements into opportunities for warehouse automation, supporting a team in developing, testing, and scaling these technologies.

• Bachelor's degree required, Master's degree preferred
• Lean Operations / Six Sigma black belt preferred
• Experience leading operations in an ecommerce fulfillment environment
• 10+ years of experience in a fast paced consumer-focused organization
• 7+ years of leadership experience
• Experience interfacing with Executive Leadership; developing relationships, objectively challenging, presenting, reporting, and consulting
• Ability to collaboratively partner across all levels and functions throughout the organization to assess talent development needs, build long-term strategies, and recommend viable design solutions
• Proven experience developing global data-driven processes
• Articulate, persuasive communicator across multiple organizational levels
• Ability to evaluate data to illustrate meaningful performance trends and identify opportunity areas
• Critical thinking and creative problem solving skills and flexibility to adjust to frequent changes in priorities and schedules to accommodate business needs
• Self-starter with the ability to work independently in a fast moving environment with certain level of ambiguity

The exact location is flexible as long as you are willing to be on-site daily in a Castle Gate Distribution Center in the following locations:

• California:
  Perris or Lathrop
• Georgia:
  Mc Donough
• Illinois:
  Romeoville
• New Jersey:
  Cranbury
• Texas:
  Lancaster

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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