Supervisor, Quality & Training

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers’ entire supply chain by transporting, storing, packaging, re‑packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world.

Our reach is global yet our presence is local and close to our customers.

Location:

USA - Lancaster, Midpoint Dr

Division:
Solutions

Job Posting

Title:

Supervisor, Quality & Training

Time Type:
Full Time

The Quality and Training Supervisor is a visible leadership and development role. This individual is responsible for supporting the quality programs in the warehouse and for the coordination and delivery of training courses that are required by DSV and the client. He/she will report to the site Quality Manager. This role supports local continuous improvement activities, document controls, and ISO activities.

The programs include quality control, work measurement, manufacturing methods, safety, and work instructions. He/she will assist in oversight & maintenance of the site regarding site procedures & work instructions, safety incident investigations, safety inspections & audits. He/she will also ensure that the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations.

Quality

• Maintain compliance to international, industry and customer‑specific quality standards.
• Lead and, as needed, perform analysis of product/service issues to determine root causes.
• Manage and communicate change control processes to all departments.
• Coordinate internal and external audits and maintain the internal quality audit system.
• Assist in implementation and monitoring of the company quality systems, including compliance with ISO 9001:2008.
• Assist in the establishment, implementation, and evaluation of quality management system metrics.
• Provide guidance and support for customer service and quality departments, assisting with problem solving and improvement opportunities.
• Manage customer‑driven continuous improvement roadmaps.
• Drive continuous improvement programs at all levels, including education of these programs.
• Develop and conduct training on the quality system and other related topics.
• Oversee document control; update, create, and publish controlled documents, including sending change notifications to effected parties/departments and following up on the Quality Management System.
• Develop and implement administrative systems including record management, traceability, and trend reporting.

Training

• Facilitate shift training on safety, operations, quality, standard updates, and procedure updates.
• Implement OJT training programs, as required, to improve site performance.
• Conduct and supervise training and development programs for employees.
• Plan and deliver OJT training courses and programs necessary to meet training needs while consulting with department heads.
• Ensure all training information is entered into the matrix.
• Ensure site safety & training programs meet all regulatory, DSV and client requirements.
• Ensure site programs are audit ready to meet ISO (client) & 5‑Star (DSV) requirements.
• Arrange for the maintenance of all necessary equipment and materials relating to the effective delivery and measurement of training.
• Responsible for equipment operator training, certifications, documentation, and record keeping.
• Evaluate all associates skill levels to identify outages and retrain all associates on any updates.
• Ensure all staffing changes are accurately reflected in the database and in the training files.
• Ensure all information is communicated with your manager.
• Special requirements (OT, vision, strength, etc.). Needs to be flexible with scheduling, could be required to change days and hours of work for training purposes.

• Perform other duties as assigned.
• Work overtime as dictated by business whether mandatory or voluntary.

• Communicate all problems and questions to site leadership and implement solutions to minimize risk.
• Follow all safety procedures.
• Responsible for all equipment, supplies, documents, and materials related to job.
• Responsible for following all DSV policies and procedures.
• Comply with all federal, state, and local regulations.
• Communicate with all levels of staff and the public as appropriate to the job.

Education & Experience

• Must have a high school diploma.
• Minimum of 2 years of supervisor experience working in training and/or warehousing.
• Prior experience in developing and implementing compliance strategies and plans.
• Preferred:
  Prior MHE certification / knowledge of basic MHE operation.

Certificates, Licenses,…