Bilingual Customer Service Sales Representative - Call Center

BUILD YOUR CAREER WITH TUFF SHED! Are you a dynamic communicator with a passion for sales? We’re looking for Bilingual Customer Service Sales Representatives who thrive in a fast‑paced environment and excited to drive sales growth while delivering exceptional customer service. This role is based in our Call Center in Lancaster, TX. Tuff Shed is recruiting full‑time Customer Service Sales Representatives with a hybrid option.

• Build and nurture relationships with customers and partners at The Home Depot via inbound and outbound calls, texts, emails, and online chat.
• Drive sales through engaging and persuasive conversations, meeting or exceeding targets using our robust CRM system.

• Proactive, goal‑oriented, and competitive individual who thrives in a high‑energy, sales‑driven role.
• Availability to work a flexible schedule, including evenings, weekends, and some holidays.
• Call center hours of operation:
  Monday–Saturday 7am‑9pm;
  Sunday 8:30am‑7pm.
• Demonstrated sales experience with a strong ability to drive results and meet sales goals (one year preferred).
• Strong commitment to providing excellent customer service with a solution‑oriented approach in a call‑center or customer‑service environment (one year preferred).
• Hands‑on computer skills in Microsoft Office and internet applications required; CRM software experience highly preferred.
• Ability to prepare written correspondence such as emails and chat messages that create a professional image for Tuff Shed.
• Ability to effectively communicate at all levels, including customers, business partners, suppliers, co‑workers, managers, and the general public.
• Ability to prioritize and manage time effectively.
• Ability to work successfully within a team environment.
• Ability to speak, read, and write in Spanish and English.

• Competitive pay with tiered performance‑based sales bonus program.
• Full‑time: PTO, paid holidays, medical/dental/vision and life insurance, Employee Stock Ownership Plan (ESOP), a 'Safe Harbor' 401(k) plan.
• On‑Demand access to your pay (restrictions may apply).
• Work‑from‑home hybrid option available after training: 2 days remote / 3 days in office.

Founded on an entrepreneurial spirit and an unwavering commitment to quality, Tuff Shed was established in 1981 and has since become America's largest manufacturer and installer of storage buildings and garages, having built more than one million structures. We utilize cutting‑edge green technology in our materials and manufacturing processes, hold multiple U.S. patents, and are an approved GSA vendor.

Tuff Shed is an equal opportunity employer. Employees and applicants for employment will not be discriminated against on the basis of race, color, religion, national origin, hair texture, hair type, hair length, or a protective hairstyle that is commonly or associated with race, ancestry, religion, creed, physical or mental disability, marital status, civil union partner status, protected medical conditions, gender, gender identity, gender expression, sexual orientation, age, genetic information, or any other characteristic, activity or basis protected by applicable federal, state or local law or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran.