Operational Account Manager, Freight Operations, Road

Operational Account Manager, Freight Operations – Road US

Location
:
Lancaster, TX

Division
:
Road US

Time Type
:
Full Time

Summary
:
The Operational Account Manager, Freight Operations is an integral part of the Road US team’s freight brokerage operations and assists with establishing and developing relationships with customers by providing exceptional customer service. They develop the branch’s house accounts, seek new growth opportunities, and oversee client communication.

• Develop and maintain overall customer relationships via phone, email, and in person.
• Negotiate with transportation carriers and providers to obtain, set rates and determine services available.
• Research and determine growth opportunities within the branch’s house accounts.
• Investigate and establish new customer leads and opportunities.
• Examine customer requests to provide best service options and pricing available.
• Proactively handle customer shipment requests.
• Utilize the TMS system and provide data input to facilitate material movement, planning, and scheduling.
• Provide direction and set pricing guidelines for Carrier Sales team.
• Monitor shipment tracking progression from pickup through delivery and communicate accurate and up-to-date information to the customer and/or Key Account Manager.
• Ensure customer expectations are met or exceeded through close communication with the Carrier Sales team.
• Track and trace shipments from pickup through delivery to ensure accurate shipment information is being provided to customers.
• Prepare spend reports as needed and hold regular check‑ins via Q  or M  with the customer.
• Perform other duties, responsibilities, and project work as assigned by manager.

• High School Diploma or equivalent (GED) required. College degree in Business Administration, Logistics or Supply Chain Management preferred.
• 3 years’ experience in logistics, transportation brokerage, or related field required; 5+ years preferred.
• Experience with transportation management systems.

• Proficient with all Microsoft Office applications, Word, Excel, Teams, and PowerPoint.
• Solid analytical experience in Excel required.
• Driven, enthusiastic, and highly motivated.
• High attention to detail and ability to multitask.
• Strong organizational skills.
• Ability to thrive under deadlines and work in a team environment, while also delivering independent results.
• Excellent interpersonal communication and problem‑solving skills, verbal, written and in person.
• Strong prioritization skills and a sense of urgency.
• Proficiency in using a Windows‑based computer.
• Strong ability to persuade, negotiate, and influence others.
• Ability to work flexible hours.
• Strong mathematical skills for pricing, negotiating and project development.

The position primarily involves sedentary work in an office setting. The employee regularly sits for extended periods while working at a computer, speaking on the phone, and participating in virtual meetings. Frequent use of hands and fingers is necessary to operate a keyboard, mouse, and other standard office equipment. The role requires regular verbal communication and the ability to exchange accurate information with customers, carriers, and internal teams.

Occasional standing, walking, reaching, and bending may be required to retrieve files or collaborate with team members. The employee may occasionally lift or move office materials weighing up to approximately 15 pounds, such as files, documents, or a laptop. Specific vision abilities required include close vision and the ability to focus on computer screens for extended periods.

This role is performed in a professional office environment within a fast‑paced freight brokerage operation. The employee works primarily indoors with standard office conditions and moderate noise levels from normal business activity, including phones, conversations, and office equipment. The position requires extensive communication via phone, email, and virtual platforms with customers, carriers, and internal teams, often while managing multiple time‑sensitive priorities.

The role may occasionally require visits to operational areas such as a…