Chief Commercial Officer (CCO), Road, Americas

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

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Location:

USA - Lancaster, Midpoint Dr

The Chief Commercial Officer (CCO), Road, Americas is responsible for leading the commercial strategy and execution across the region, driving sustainable growth, customer success, and profitable business expansion. Reporting to the CEO, Road, Americas, the Regional CCO serves as the senior commercial leader for the Division, ensuring that regional commercial priorities support both regional business objectives and the Division's global commercial strategy.

Working in close partnership with the Chief Commercial Officer (CCO), Road, Global, the role translates global commercial direction into regional execution while adapting to local market dynamics and customer requirements. The Regional CCO leads the regional commercial organization, develops high-performing commercial teams, strengthens strategic customer relationships, and drives commercial excellence through disciplined sales management, key account governance, and customer-centric execution.

As a member of the Regional Executive Leadership Team, the Regional CCO plays a critical role in shaping the Division's business strategy, accelerating growth, fostering cross-functional collaboration, and positioning DSV as the preferred logistics partner across the region.

Key Responsibilities

• Develop and execute the regional commercial strategy aligned with the Division's global commercial strategy, regional business priorities, and long-term growth ambitions.
• Drive sustainable revenue growth, profitability, customer retention, and market share expansion across all countries within the region.
• Identify emerging market opportunities, competitive developments, and customer trends to strengthen DSV's regional market position.
• Translate global commercial initiatives into effective regional execution plans while adapting to local market conditions.
• Contribute to regional business planning, investment decisions, and strategic growth initiatives as a member of the Regional Executive Leadership Team.
• Lead and inspire the regional commercial organization, fostering a high-performance culture focused on customer success, collaboration, accountability, and commercial excellence.
• Provide leadership to Country Commercial Leaders, Key Account Management, Business Development, and Commercial Excellence teams across the region.
• Establish regional commercial objectives, monitor performance, and drive execution against growth and profitability targets.
• Develop future commercial leaders through coaching, succession planning, capability building, and talent development.
• Champion a customer-first culture that balances commercial ambition with operational excellence and long-term customer value.
• Sponsor executive relationships with the region's most strategic customers and serve as the senior commercial escalation point.
• Drive consistent execution of Global and Regional Key Account strategies across countries and divisions.
• Partner with Global Account Directors, Global Key Account teams, and Country Commercial Leaders to strengthen customer retention and expand strategic partnerships.
• Lead executive customer business reviews, strategic negotiations, and long-term partnership discussions.
• Promote customer-centric innovation and differentiated value propositions that enhance customer experience and competitive positioning.

Commercial Performance & Sales Excellence

• Drive commercial performance through disciplined sales management, opportunity pipeline governance, forecasting accuracy, and account planning.
• Monitor regional sales performance, customer profitability, market share, and commercial KPIs to ensure achievement of business objectives.
• Ensure effective use of CRM, commercial analytics, and performance dashboards to support data-driven decision-making.
• Promote consistent adoption of DSV's commercial methodologies, governance standards, and sales processes.
• Collaborate with the Global Commercial Excellence organization to implement best practices, commercial tools, and capability-building initiatives.

Cross-Functional Leadership

• Partner closely with Operations, IT, P&O, Finance and other business functions to deliver integrated customer solutions.
• Ensure commercial commitments are aligned with operational capabilities and financial objectives.
• Foster collaboration across countries, regions, and divisions to deliver a seamless customer…