Supervisor, VAD Operations - Extended Coverage

Overview

DSV - Global transport and logistics.

Location:

Lancaster, TX. Division:
Road Transport US. Job Posting

Title:

Supervisor, VAD Operations - Extended Coverage. Time Type:
Full Time.

Summary:

At DSV Road Transport, the Supervisor, VAD operations extended coverage oversees Friday - Monday field operations, dispatch functions, and driver management for the assigned region. This role ensures safe, compliant, and efficient freight movement across local and regional lanes while maintaining strong customer service and operational accuracy. The Supervisor coordinates dispatch activities, supports drivers, collaborates with safety and maintenance teams, and acts as the site lead in the Manager’s absence.

This position plays a key role in delivering consistent operational performance over weekend-heavy periods.

• Serve as back-up to the Manager, providing operational leadership Friday - Monday.
• Lead, coach, develop, and schedule dispatchers and operators for weekend operations.
• Ensure freight assignments, routing, and driver dispatch are executed safely and efficiently.
• Oversee route planning, driver utilization, Hours of Service (HOS) compliance, and timeline adherence.
• Communicate with customers, brokers, and internal teams to ensure on-time pickups and deliveries.
• Monitor and improve operational KPIs (on-time %, driver utilization, deadhead, dwell time).
• Support driver performance management, including service issues, attendance, and safety compliance.
• Coordinate with maintenance to ensure equipment availability and readiness.
• Participate in accident/incident investigations and collaborate with Safety for follow-up actions.
• Lead dispatch huddles, operational updates, and communication with drivers and support staff.
• Address escalations quickly and effectively to ensure weekend operational continuity.
• Work with Road Management to support productivity targets and dispatch reporting.
• Partner with Sales to support customer retention and identify operational opportunities.
• Assist with settlement disputes, documentation accuracy, and load tracking issues.
• Perform additional duties and special projects as assigned.

• Oversee drivers, dispatchers, and operational support personnel assigned to extended coverage operations.
• Approve timesheets, PTO requests, and daily schedule assignments.
• Conduct coaching, feedback, and performance evaluations.
• Support corrective actions in coordination with Road Management.
• Participate in interviewing and hiring decisions for operators and dispatch roles.
• Maintain a positive work culture and ensure compliance with company policies.

• High school diploma or GED.
• 3+ years of transportation, logistics, or dispatch operations experience.
• 2+ years of experience supervising drivers, dispatchers, or fleet operations.
• Strong knowledge of DOT, FMCSA, and HOS regulations.
• Experience using TMS systems, ELDs, routing tools, and load tracking systems.
• Strong communication, leadership, and problem-solving skills.
• Ability to lead operations during non-standard hours (weekend/transition days).

• Bachelor’s degree in Supply Chain, Business, Logistics, or related field.
• 5+ years of transportation operations or dispatch experience.
• 3+ years supervising teams in a logistics or trucking environment.
• White glove, last-mile, or VAD delivery experience.
• Freight brokerage experience.
• Bilingual (English/Spanish).

• Team player with ability to work alongside and lead diverse cross-functional teams.
• Ability to work under time and quota pressures.
• Analytical mindset to optimize and keep the supply chain running in a changing environment.
• Adaptable to fast-paced, dynamic settings.
• Demonstrates commitment, results-orientation, and aims to maximize account performance and growth targets.

• Business fluent in English.
• Preferably good command of local language.
• Bi-lingual a plus.

• Proficient in Microsoft Office (Excel, Word, PowerPoint, and others).
• Experience with Transportation Management Systems and ELDs.

While performing the duties of this job, the employee uses hands to finger, handle, or feel objects; reach with hands and arms; stoop, kneel, or crouch; talk or hear; and use computer and telephone equipment. Specific vision requirements include close and distance vision. Travel by land, air, or sea may be required.

The work environment is typically office-based with occasional exposure to varying noise levels. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

For this position, the expected base pay range is $62,400 - $80,000 annually. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy. DSV offers a…