Senior Control Tower Specialist, Road Transport

Overview

DSV - Global transport and logistics

Lancaster, TX

Road Transport US

Senior Control Tower Specialist, Road Transport US

4

8:00 AM - 5:00 PM Monday - Friday - onsite (2 positions) & 7:00 AM - 4:00 PM Monday - Friday - onsite (2 Positions)

Time Type:
Full Time

At DSV Road Transport, the Senior Control Tower Specialist plays a critical role in ensuring the seamless execution of transportation and logistics activities across the first, middle, and final mile network. This role provides end-to-end oversight of freight movements spanning from origin pickup, linehaul, to final delivery—serving as a subject matter expert and trusted liaison between customers, carriers, and cross-functional teams.

The Senior Control Tower Specialist drives service excellence by proactively managing exceptions, analyzing performance data, and ensuring operational alignment with customer expectations and contractual requirements.

• Oversee the full lifecycle of shipments from pickup to final delivery, including appointment scheduling, load monitoring, and delivery confirmation.
• Serve as the escalation point for complex final mile delivery issues and determine corrective actions in partnership with stakeholders.
• Analyze trends in service failures, accessorials, delivery refusals, and customer feedback.
• Develop process improvement strategies to increase on-time and in-full delivery metrics.
• Interpret and enforce service-level agreements (SLAs) with a deep understanding of customer contracts, ensuring compliance across internal and external stakeholders.
• Collaborate with Control Tower Managers, Key Account Managers, and external logistics providers to streamline communication and service execution.
• Investigate and resolve exceptions, customer escalations, or carrier delays with minimal oversight.
• Provide timely communication updates with carriers, customers, and internal stakeholders.
• Monitor real-time shipment data and system inputs across the Transportation Management System (TMS), ensuring accuracy and consistency with service goals.
• Provide strategic insights and recommendations to leadership based on shipment trends, carrier performance, and customer KPIs (e.g., OTIF).
• Partner with internal teams such as Sales, Warehouse Operations, and Customer Success to support integrated service solutions.
• Lead or support special initiatives, systems enhancements, or customer onboarding related to final mile logistics.
• Support ad-hoc reporting and project assignments as delegated by management.
• Track last-leg movements and proactively resolve any foreseen and unforeseen delays.
• Other duties and project work as assigned.

• High School diploma or equivalent required;
  Bachelor's degree in business, logistics, supply chain management, or a related field is preferred.
• 5+ years' experience in FTL/LTL, logistics, transportation brokerage, or related field required.
• Experience with Transportation management software.
• Prior experience interpreting contracts or SLAs and implementing logistics solutions is a plus.

• Ability to perform basic mathematical calculations, such as calculating mileage, costs, rates.
• Proficient with Microsoft Office applications (Word, Excel, Teams, PowerPoint) with basic formulas and communications skills.
• Experience with transportation management systems or related platform is a plus.
• Fluency in English is required; knowledge of additional languages is a plus.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to work independently and prioritize competing responsibilities in a deadline-driven environment.
• Excellent written and verbal communication skills, including escalation and stakeholder updates.
• Collaborative mindset with the ability to influence others cross-functionally.
• Strong understanding of logistics workflows, documentation, accessorials, and regulatory requirements related to delivery operations.
• Organized, detail-oriented, and proactive.
• Ability to build and cultivate strong relationships.
• Driven, enthusiastic, and highly motivated.

While performing the…