Manager, Operations - LTL Express, Road Transport

Position: Manager, Operations - LTL Express, Road Transport US
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world.

Our reach is global yet our presence is local and close to our customers. Read more at

Location:
Lancaster, TX

Division:
Road Transport US
Job Posting Title:
Manager, Operations - LTL Express
Time Type:
Full Time

Summary

The Manager, Operations - LTL Express is responsible for leading the day-to-day execution and performance of DSV Road's LTL Express operations. This role ensures freight moves safely, efficiently, and within committed service levels across both brokerage and asset-based networks.

The Manager drives operational excellence by overseeing shipment execution, terminal coordination, carrier performance, and team productivity while maintaining a strong focus on on-time delivery, service reliability, and profitability. This position serves as a key leader within the operation, partnering closely with Sales, Account Management, and Customer Service to deliver high-quality, time-sensitive transportation solutions. The role balances tactical execution with continuous improvement, ensuring processes, systems, and teams are aligned to meet customer expectations and business objectives.

Duties & Responsibilities

• Lead and manage daily LTL Express operations, including load planning, routing, dispatch, and real-time shipment management for time-definite freight.
• Oversee execution of expedited and service-sensitive shipments, ensuring adherence to strict pickup and delivery windows.
• Monitor operational workflows to ensure freight is executed in alignment with customer requirements, transit commitments, and cost expectations.
• Drive on-time performance and service reliability across LTL carrier networks, terminals, and cross-dock operations.
• Manage and develop a team of operations personnel, providing coaching, performance management, and ongoing development.
• Establish clear expectations, accountability standards, and performance metrics for the team.
• Analyze key performance indicators including on-time pickup/delivery, transit time adherence, margin, cost per shipment, and exception management.
• Lead daily and weekly operational reviews to address service failures, identify root causes, and implement corrective actions.
• Collaborate closely with Sales and Account Management to support customer growth, onboarding, and service strategy alignment.
• Serve as an escalation point for critical shipments, service failures, and high-priority customer issues.
• Build and maintain strong relationships with LTL carriers, ensuring capacity availability and consistent service performance.
• Oversee routing decisions, consolidation strategies, and carrier selection to optimize cost and service outcomes.
• Identify and implement process improvements to enhance efficiency, reduce transit variability, and improve customer experience.
• Ensure compliance with DOT, FMCSA, and company safety standards, as well as adherence to LTL carrier requirements and service guidelines.
• Partner with cross-functional teams (Operations, IT, Finance, Safety, and Commercial) to support system enhancements, reporting, and operational initiatives.
• Support implementation of new LTL Express services, tools, and technologies to enhance visibility and execution.
• Maintain accurate operational reporting and provide insights to leadership on performance trends and opportunities.
• Participate in strategic initiatives to expand and strengthen DSV's LTL Express product offering.
• Other duties and projects as assigned.

Education & Experience

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field preferred; equivalent experience accepted.
• 5+ years of experience in transportation, freight…