Strategic Logistics Dispatcher: Time-Sensitive Freight

• Coordinate complex daily dispatch activities for company drivers, contractors, and partner carriers.

• Independently manage assigned customer accounts and transportation activities to ensure customer expectations and operational requirements are achieved.

• Evaluate transportation requirements and determine appropriate services, equipment, and transportation resources within established operational guidelines.

• Manage high-priority, time-sensitive, and specialized freight movements while balancing customer requirements and operational constraints.

• Schedule and communicate pickup and delivery expectations with drivers, operations teams, customers, and transportation partners.

• Monitor shipment activity and proactively address service disruptions to minimize operational and customer impact.

• Track customer orders from initiation through final delivery to ensure timely execution and customer satisfaction.

Requirements

• High school diploma or GED required;
  Associate's or Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field preferred.
• Three (3) to five (5) years of progressive experience in truck dispatch, transportation operations, or logistics coordination required.
• Experience coordinating complex freight movements, including time-sensitive, specialized, or high-value shipments preferred.
• Experience managing customer relationships and resolving complex transportation and service issues.
• Working knowledge of DOT regulations, Hours of Service requirements, and transportation compliance.
• Experience utilizing transportation management systems (TMS), dispatch software, and operational reporting tools.
• Demonstrated ability to independently manage multiple priorities and make sound operational decisions within established guidelines.

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Hard Skills

• transportation operations
• logistics coordination
• freight movement coordination
• customer relationship management
• operational decision making
• shipment tracking
• service disruption management
• transportation resource evaluation
• time-sensitive shipment management
• specialized freight management

Soft Skills

• independent management
• prioritization
• communication
• problem resolution
• customer satisfaction focus
• organizational skills
• adaptability
• attention to detail
• time management
• collaboration

Certifications & Qualifications

• high school diploma
• GED
• Associate's degree
• Bachelor's degree