Senior Logistics Coordinator, Dispatch, Road Transport US

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long‑term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Visit  and follow us on Linked In and Facebook.

Lancaster, TX

Road

Senior Logistics Coordinator, Dispatch, Road Transport US

Full Time

The Senior Logistics Coordinator, Dispatch is responsible for coordinating complex transportation activities to ensure the safe, timely, and efficient movement of freight while delivering exceptional customer service. This role manages high-priority and specialized shipments, independently resolves complex transportation issues, and serves as a key operational liaison between customers, company drivers, contractors, partner carriers, and internal stakeholders. The position requires advanced transportation knowledge, sound decision‑making skills, and the ability to balance customer expectations with operational requirements in a fast-paced environment.

• Coordinate complex daily dispatch activities for company drivers, contractors, and partner carriers.
• Independently manage assigned customer accounts and transportation activities to ensure customer expectations and operational requirements are achieved.
• Evaluate transportation requirements and determine appropriate services, equipment, and transportation resources within established operational guidelines.
• Manage high-priority, time-sensitive, and specialized freight movements while balancing customer requirements and operational constraints.
• Schedule and communicate pickup and delivery expectations with drivers, operations teams, customers, and transportation partners.
• Monitor shipment activity and proactively address service disruptions to minimize operational and customer impact.
• Track customer orders from initiation through final delivery to ensure timely execution and customer satisfaction.

• Serve as the primary operational contact for assigned customers, company drivers, contractors, and partner carriers.
• Build and maintain positive business relationships through consistent, professional communication and responsive customer service.
• Independently resolve complex transportation issues involving service failures, delays, equipment availability, scheduling conflicts, and customer escalations.
• Coordinate service recovery efforts and communicate operational updates to internal and external stakeholders.
• Coordinate with external transportation partners and agents to support customer and operational requirements throughout the United States.
• Support customer onboarding and operational implementation activities as assigned.

• Utilize transportation management systems, dispatch software, and other business applications to support transportation operations.
• Maintain accurate shipment records, operational documentation, and system updates across multiple platforms.
• Coordinate with operations, billing, and other internal departments to ensure customer orders are complete, accurate, and properly executed.
• Analyze transportation activity and identify operational trends, service concerns, and opportunities for improvement.
• Recommend practical process improvements that enhance operational efficiency and customer service.
• Participate in operational initiatives and special projects designed to improve transportation performance.
• Serve as a subject matter expert by supporting the onboarding and training of new dispatch team members, sharing operational knowledge, and providing guidance to promote consistent service and best practices across the dispatch…