Senior Control Tower Specialist, Cloud Logistics, Road Transport

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.  and follow us onLinked Inand Facebook .

Location
:
Lancaster, TX

Division
:
Road Transport US
Job Posting Title
:
Senior Control Tower Specialist, Cloud Logistics
Time Type
:
Full Time

At DSV Road Transport, the Senior Control Tower Specialist plays a critical role in ensuring the seamless execution of transportation and logistics activities across the first, middle, and final mile network. This role provides end-to-end oversight of freight movements spanning from origin pickup, linehaul, to final delivery—while serving as a subject matter expert and trusted liaison between customers, carriers, and cross-functional teams.

The Senior Control Tower Specialist drives service excellence by proactively managing exceptions, analyzing performance data, and ensuring operational alignment with customer expectations and contractual requirements.

• Oversee the full lifecycle of shipments from pickup to final delivery, including appointment scheduling, load monitoring, and delivery confirmation..
• Serve as the escalation point for complex final mile delivery issues and determine corrective actions in partnership with stakeholders.
• Analyze trends in service failures, accessorials, delivery refusals, and customer feedback.
• Develop process improvement strategies to increase on-time and in-full delivery metrics.
• Interpret and enforce service-level agreements (SLAs) with a deep understanding of customer contracts, ensuring compliance across internal and external stakeholders.
• Collaborate with Operation Managers, Key Account Managers, and external logistics providers to streamline communication and service execution.
• Investigate and resolve exceptions, customer escalations, or carrier delays with minimal oversight.
• Provide timely communication updates with carriers, customers, and internal stakeholders
• Monitor real-time shipment data and system inputs across the Transportation Management System (TMS), ensuring accuracy and consistency with service goals.
• Provide strategic insights and recommendations to leadership based on shipment trends, carrier performance, and customer KPIs (e.g., OTIF).
• Partner with internal teams such as Sales, Warehouse Operations, and Customer Success to support integrated service solutions.
• Lead or support special initiatives, systems enhancements, or customer onboarding related to final mile logistics.
• Support ad-hoc reporting and project assignments as delegated by management.
• Track last-leg movements and proactively resolve any foreseen and unforeseen delays
• Other duties and project work as assigned

• High School diploma or equivalent required;
  Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
• 5+ years’ experience in FTL/LTL, logistics, transportation brokerage, or related field required
• Experience with Transportation management software
• Prior experience interpreting contracts or SLAs and implementing logistics solutions a plus.

• Ability to perform basic mathematical calculations, such as calculating mileage, costs, rates
• Proficient with all Microsoft Office applications, Word, Excel, Teams and PowerPoint - (basic formulas, email management, basic formatting, basic presentations).
• Experience with transportation management systems or relative system platform a plus.
• Fluency in English is required; knowledge of additional languages is a plus.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to work independently and prioritize competing responsibilities in a deadline-driven environment.
• Ex…