Control Tower Specialist, Cloud Logistics, Road Transport

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visit  and follow us on Linked In and Facebook.

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visit  and follow us on Linked In and Facebook.

Lancaster, TX

Road Transport US

Control Tower Specialist, Cloud Logistics

Full Time

At DSV Road Transport, the Control Tower Specialist, Cloud Logistics supports the execution of transportation activities across the first, middle, and final mile network by providing timely and accurate shipment visibility. This role is responsible for actively monitoring freight movements, tracking key shipment milestones, and maintaining current shipment status information throughout the transportation lifecycle.

The Control Tower Specialist obtains shipment updates through available GPS and tracking systems and direct communication with drivers, carriers, brokerage offices, and other transportation partners. The position is responsible for updating shipment reporting at least every two hours, identifying potential delays or exceptions, and escalating issues to the appropriate team members for resolution.

• Monitor active shipments and transportation milestones from origin pickup through final delivery.
• Review and update shipment tracking reports at least every two hours to ensure current and accurate shipment visibility.
• Track key shipment milestones, including pickup, in-transit status, estimated arrival, delivery, and other required customer or operational checkpoints.
• Obtain shipment status updates using available GPS, tracking systems, Transportation Management Systems (TMS), and other technology platforms.
• Contact drivers, carriers, brokerage offices, and other transportation partners to obtain status updates when current information is not available electronically.
• Document shipment updates, estimated arrival times, delays, and other relevant information accurately and timely within required systems and reports.
• Monitor shipments for missed milestones, potential delays, or other exceptions and elevate concerns to the appropriate team member for resolution.
• Follow up on outstanding shipment updates and open items to ensure accurate and complete reporting.
• Communicate timely shipment status information and updates to internal stakeholders as required.
• Track first, middle, and final mile movements and identify potential service disruptions or delays.
• Confirm delivery status and supporting shipment information when required.
• Maintain accurate and consistent shipment data within the…