Operational Account Manager, LTL Express, Road Transport

DSV – Global Transport and Logistics At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visit  and follow us on Linked In and Facebook.

DSV – Global Transport and Logistics At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visit  and follow us on Linked In and Facebook.

Lancaster, TX

Road Transport US

Operational Account Manager, LTL Express

Full Time

DSV is looking for an Operational Account Manager, LTL Express to manage customer relationships and oversee the day-to-day execution of LTL transportation for assigned accounts. This role is a great fit for someone who understands the details of LTL operations and enjoys combining customer service, transportation expertise, problem-solving, and account management. You’ll serve as a primary operational point of contact for assigned customers, managing shipments from routing and service selection through final delivery while working closely with LTL carriers, terminals, and internal teams to navigate pricing, freight classification, transit times, service requirements, capacity, and shipment exceptions.

And this role goes beyond day-to-day shipment execution. You’ll use your LTL expertise to improve routing, service, cost, and operational efficiency, analyze account and carrier performance, participate in customer business reviews, support new customer implementations, and identify opportunities to grow existing relationships through additional lanes, services, and shipment volume. If you understand the complexities of LTL, enjoy solving transportation challenges, and want to combine hands‑on operations with customer relationship management and continuous improvement, this is an opportunity to grow your career with the world’s largest freight forwarding and logistics company.

• Serve as a primary operational point of contact for assigned customers and develop strong, long-term relationships through proactive communication and consistent service.
• Manage day-to-day LTL transportation needs for assigned accounts, ensuring shipment requests are executed accurately, efficiently, and in accordance with customer requirements.
• Coordinate LTL shipment execution, including routing, scheduling, pickup and delivery requirements, carrier selection, and communication with carriers, terminals, customers, and internal operations teams.
• Evaluate available LTL service options based on customer requirements, transit time, lane, freight characteristics, carrier capabilities, service levels, and cost.
• Utilize LTL rating tools, tariffs, pricing agreements, and Transportation…