Warehouse Lead - Lancaster

The Role

At Fisher & Paykel, we create moments of delight together in the heart of the home. As a Warehouse Lead, you'll play a critical role in ensuring our distribution center operations run safely, efficiently, and accurately every day.

This is a hands‑on leadership role responsible for coordinating warehouse activities, supporting and training team members, and maintaining operational excellence across receiving, inventory management, order fulfillment, and dispatch functions. You'll serve as a key point of contact on the warehouse floor, helping drive productivity, inventory accuracy, safety performance, and continuous improvement.

Success in this role requires strong operational knowledge, a commitment to safety, and the ability to lead by example in a fast‑paced distribution environment.

• Lead daily warehouse activities including receiving, picking, packing, staging, dispatching, and inventory movements.
• Maintain a strong presence on the warehouse floor, providing guidance, support, and direction to warehouse associates.
• Assign daily tasks and priorities to team members to ensure operational goals are achieved.
• Train and coach associates on warehouse processes, equipment usage, and standard operating procedures.
• Monitor workflow and respond quickly to operational challenges and service disruptions.

• Coordinate inbound shipments, outbound orders, and truck scheduling activities.
• Allocate unloads, pick lists, and staging requirements to support efficient warehouse operations.
• Ensure all shipping and receiving documentation is accurate and complete, including bills of lading and packing slips.
• Work closely with carriers, drivers, logistics partners, and internal teams to support on‑time delivery performance.
• Escalate service issues, transportation delays, and operational risks when necessary.

• Support inventory accuracy through cycle counts, reconciliation activities, and inventory investigations.
• Coordinate product returns, quality control processes, and inventory disposition activities.
• Monitor inventory movements and ensure proper storage practices, including FIFO requirements.
• Investigate and resolve inventory discrepancies in a timely manner.
• Assist with freight claims and damage reporting processes.

• Maintain operational reports and performance metrics related to warehouse activities.
• Monitor warehouse performance against productivity, inventory accuracy, and service KPIs.
• Support process improvement initiatives that enhance efficiency, quality, and customer experience.
• Assist in developing and maintaining warehouse procedures and documentation.
• Act as a brand ambassador in interactions with customers, carriers, and business partners.

• Promote a strong safety culture through visible leadership and active participation in health and safety initiatives.
• Ensure compliance with company policies, OSHA requirements, and applicable safety regulations.
• Conduct safety inspections, audits, and workplace observations.
• Investigate incidents, near misses, and hazards, implementing corrective actions as needed.
• Support employee training, emergency preparedness activities, and ongoing safety education.
• Participate in site opening and closing activities as required.

• 2–4 years of experience in warehouse operations, logistics, distribution, or supply chain environments.
• Experience leading, training, or coordinating warehouse teams.
• Experience with ERP systems, preferably JD Edwards or Oracle.
• Knowledge of inventory control, shipping, receiving, and warehouse processes.
• Experience working with freight carriers and transportation coordination preferred.
• Strong leadership and team coordination abilities.
• Excellent organizational and prioritization skills.
• Strong attention to detail and inventory accuracy.
• Effective verbal and written communication skills.
• Intermediate Microsoft Excel and reporting skills.
• Working knowledge of warehouse management systems and RF technology.
• Understanding of OSHA requirements, warehouse safety practices, and material…