Front Desk Night Audit-Part Time

Front Desk Clerk

Are you friendly and enjoy "rolling out the red carpet" to guests? Do you enjoy creating stellar guest experiences? Being a Guest Services Agent with us may be the job for you! Guest Services Agents ensures appropriate checking-in and checking-out of our guests while providing excellent customer service to our guests in a professional and courteous manner. Guest Services Agents will accommodate our guests to ensure their visit with us is not just a "stay" but an awesome experience!

Guest Services Agents will also assist with questions or concerns and will provide the best resolution for our guests. Think you've got what it takes?

• Serve as concierge to guests (may include making restaurant reservations, providing directions, recommending area attractions, etc.); becoming familiar with the property location, types of rooms available and location of rooms, room rates, and activities and services that are offered by the property
• Review guest reservation status and identify the length of time that guests will spend with us; present options and alternatives to guests, help guest in making choices; use suggestive selling techniques to promote rooms and other services offer by the property
• Accommodate guests with registration, assign hotel rooms, generate secure room cards; and assist guests with special requests if needed; assists in pre-registration and reservation of rooms for upcoming reservations; monitor and track same day reservations and future reservations when necessary; understanding of the cancellation procedures; understand room status and room status tracking
• Verify guest's method of payment and follow established credit-check procedures; adheres to credit, check-cashing, and cash-handling policies and procedures; post and file all charges to guest master and city ledger accounts, follow procedures for issuing and closing safe deposit boxes; understands proper mailing, packaging, and message-handling procedures
• Input guest information in the PMS system and communicate information to appropriate hotel personnel; ensures front desk area is clean and presentable to our guests; posts suite shop purchases to guest folios; review and confirm the pass-on log and bulletin board is accurate daily
• Works closely with the housekeeping department to ensure room status reports are up to date, notify housekeeping department of early check-ins, late check-outs, special request reservations, and part-day rooms; coordinates guestroom maintenance requests with the engineering and maintenance departments
• Understand the business demands can shift often and make it necessary to move employees from their accustomed shift to other shifts; attend departmental meetings; being cognizant of daily activities and meetings on the property
• Report unusual occurrences or requests to the manager or assistant manager; understand all safety and emergency procedures; as well as accident prevention policies of the property
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

· High-school graduate or equivalent and one year of work-related experience (customer service, hotel industry, management, restaurant administration, human resources, legal, educational, training & development, financial – strongly preferred)

· Proficient in MS Word, Excel, Power Point

· Data entry, database management experience

· Telephone etiquette experience

· Understanding of the hospitality industry (preferred)

· Previous experience in the hospitality industry (preferred)

· Previous experience as a guest services agent

· Bilingual communication skills (preferred)

· Must have experience with front office equipment

· Must be flexible to work varied schedules

· Excellent written and oral communication skills

· Excellent organization skills

· Must have an understanding and ability to perform repetitive tasks

· Must have the physical ability to walk, sit, and stand during scheduled shift

· Must be able to lift up to 40 lbs.

• Ability to effectively manage and resolve disruptive circumstances; ability to express compassion while remaining…