Connection Desk Associate

At Royal Roads University we pride ourselves on creating a work environment that mirrors the philosophy and values that underpin the programs we offer our learners. The curricular themes of leadership, conflict management, sustainability and entrepreneurship are ingrained in the structure and daily operation of our university.

A career at Royal Roads University means being part of an innovative, dynamic organization. You will have the opportunity to contribute to a workplace culture where we value creativity, accountability and caring, and where teamwork, service excellence, innovation and having fun are the norm, not the exception. Take the first step in joining our team by browsing our current employment opportunities.

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Royal Roads University is located on the traditional lands of the Lekwungen-speaking Peoples, the Songhees and Esquimalt Nations. This land has been part of the fabric of the life of Indigenous communities long before Hatley Castle was built, and it will be long into the future. It is with gratitude that we now learn and work here, where the past, present and future of Indigenous and non-Indigenous students, faculty and staff come together.

Located in one of Canada’s most beautiful National Historic Sites, RRU is just minutes from downtown Victoria, British Columbia and is surrounded by old growth forest and awe-inspiring ocean and mountain views. RRU is a special-purpose university that delivers high-quality applied and professional programs. Established by the provincial government in 1995 through the Royal Roads University Act, RRU was created with a unique mandate and governance structure to respond to the labour market needs of British Columbia.

RRU has over 34,000 alumni in 92 countries. With a reputation for innovation, RRU is a leader in the delivery of blended learning programs, which combine intensive residency experiences with online course work.

Requisition #

A0340.2

Job Title

Connection Desk Associate, Langford

Division Department

Royal Roads University ->
Office of the Vice President, Academic & Provost ->
Student & Academic Services ->
Student Services ->
Student Engagement & Recreation

Recruitment Type

Regular Full Time

Category

Student Services

# of Hires Needed

1

Closing Date

Job Description

Reporting to the Connection Desk Team Lead, the Connection Desk Associate plays a key role in delivering high-quality front-line service and administrative support at the RRU Langford – John Horgan Campus. As the first point of contact for students, staff and visitors, this position is responsible for creating a welcoming environment and providing accurate, timely referrals to appropriate campus services.

The Connection Desk Associate supports daily operations by helping students navigate post-secondary supports and referring them to the appropriate services. In addition, they will assist with processing services requests such as , parking passes, lockers and print accounts and acts as a liaison for building related concerns.

The Connection Desk Associate will have high level of empathy, cultural sensitivity and discretion to support students who may be facing academic, personal and financial challenges. With a strong focus on customer service, organization and attention to detail, the Connection Desk Associate contributes to a positive campus experience and promotes student success through timely referrals to supports available at their respective institution.

The Associate supports the overall functioning of the RRU Langford – John Horgan Campus student support services and may be occasionally called upon to provide back-up services for the Student Commons. They are a key member of the Royal Roads University Student Services team and may also be assigned work for any Royal Roads program or at any campus.

Job Requirements

• Minimum of three years of customer service or post-secondary experience.
• Working knowledge of RRU’s programs, services and the local community.
• A professional approach and commitment to customer service excellence.
• Experien…