Our Story &
Purpose:
We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.
As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,700 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!
Your Role in Supporting Our Members:
As an Account Manager I/II, you will demonstrate excellence in customer service through solid communication and interpersonal skills, as you engage face-to-face with our membership. By demonstrating your subject matter expertise in the financial industry, you will build trust with our members and be able to ask exploratory questions to determine their goals, current and future needs. By working collaboratively with our members, you will provide best advice and create plans to help them achieve their financial goals.
As a result of your work Vancity will have more members with a high level of loyalty doing more of their business with Vancity helping us redefine wealth consistent with branch objectives.
This is Full-time, Permanent role based at our Langford Community Branch (Branch 69) and will report directly to the Assistant Branch Manager.
How You'll Make an Impact:
What You’ll Bring to the Team:
- At a minimum, you have graduated high school and/or equivalent
- One year of member service experience in the financial industry
- At a minimum, you have graduated high school and/or equivalent
- 3 years of member service experience in the financial industry
Extra Skills That Set You Apart:
You’ll Thrive Here If You Are:
– You understand and utilize the network of resources available to you and can independently formulate appropriate solutions for your members
– You find it easy to get to know others and build trust
We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.
What You’ll Earn:
This role offers a salary range of $32.42…
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