Director of Operations

Additional Information

Relocation Assistance Available

Job Number

Job Category
Property Leadership

Location
1999 Country Club Way, Victoria, BC, Canada, V9B 6R3 VIEW ON MAP

Schedule
Full Time

Located Remotely?N

Position Type Management

Pay Range: CAD $95,000–$105,000 per year

Additional Information: This hotel is owned and operated by an independent franchisee,
Malak Holdings
. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Westin Bear Mountain Golf Resort & Spa is seeking an experienced and inspiring Director of Operations to support the overall daily operations of the hotel and provide direct oversight of key guest-facing departments, including Front Office, Food and Beverage operations, and Spa services.

This leadership role is responsible for ensuring that all areas operate efficiently and profitably while remaining aligned with Westin brand standards, service expectations, and hotel ownership’s objectives.

Working closely with department heads and frontline teams, the Director of Operations will help deliver a consistent and elevated guest experience while maintaining strong operational controls, associate engagement, and service excellence.

The successful candidate will demonstrate excellent leadership, communication, problem-solving, and organizational skills and must be available to work a flexible schedule, including evenings, weekends, and holidays, as business needs require.

• Oversee day-to-day hotel operations to ensure smooth coordination between departments, including Front Office, Housekeeping, Food and Beverage, Spa, Maintenance, Horticulture, and other guest service areas.
• Oversee the Front Office Manager to ensure proper operational procedures, brand standards, and room rate strategies are being followed.
• Ensure Housekeeping standards are met and productivity goals for the department are established and maintained.
• Monitor guest satisfaction scores, online reviews, service recovery efforts, and internal quality audits.
• Ensure all departments maintain a high level of cleanliness, safety, presentation, and operational readiness.
• Conduct regular property walks to identify service, maintenance, cleanliness, and guest experience opportunities.
• Assist in preparing and managing operational budgets, forecasts, labor controls, and departmental expense reviews.
• Promote a culture of accountability, teamwork, professionalism, and proactive guest service.

• Provide leadership and operational oversight for all Food and Beverage outlets.
• Ensure Food and Beverage operations meet revenue, profitability, service, quality, and guest satisfaction goals.
• Partner with the Executive Chef, Food and Beverage Manager, Banquet Manager, and other leaders to maintain menu quality, service standards, cost controls, and operational efficiency.
• Monitor labor costs, food costs, beverage costs, inventory controls, purchasing practices, and waste reduction initiatives.
• Ensure compliance with health, sanitation, liquor, food safety, and brand requirements.
• Support banquet and event execution to ensure timely setup, high-quality service, and successful client experiences.
• Identify opportunities to grow Food and Beverage revenue through promotions, local partnerships, upselling, improved outlet performance, and enhanced guest experiences.

• Oversee Spa operations to ensure a premium, wellness-oriented guest experience.
• Work with the Spa Manager to manage treatment quality, therapist scheduling, retail sales, inventory, cleanliness, and guest satisfaction.
• Monitor Spa revenue, utilization, labor productivity, retail performance, treatment mix, and profitability.
• Ensure all Spa team members follow licensing requirements, safety protocols, service standards, and professional conduct expectations.
• Collaborate with…