Westin Bear Mountain Operations Leadership Role

Join Westin Bear Mountain Golf Resort & Spa as the Director of Operations in Victoria, BC. Guide day-to-day hotel operations, focusing on guest experience, service standards, and team management.

In this management position, you’ll directly oversee Front Office, Food and Beverage, and Spa services. Your leadership will ensure high operational performance and compliance with both Marriott and Westin standards. A focus on communication and adaptability is crucial as you collaborate with department heads to enhance guest satisfaction and associate engagement.

Key Responsibilities:

• Coordinate between all guest-facing departments

• Ensure compliance with operational procedures and brand standards

• Manage Food and Beverage revenue and guest satisfaction goals

• Oversee Spa operations ensuring guest wellness

• Conduct staff training and performance reviews

Requirements:

• Proven experience in operations management

• Strong leadership and communication abilities

• Flexibility in work schedule for business needs

• Understanding of budget management and profitability

• Dedication to maintaining brand quality standards

Drive operational success and superior guest experiences at Westin Bear Mountain.
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