Director of Hotel Operations - Westin Bear Mountain

Step into the Director of Operations role at Westin Bear Mountain Golf Resort & Spa in Victoria, BC. Oversee critical hotel operations while ensuring superior guest service and team performance.

This full-time position involves managing key departments like Front Office, Food and Beverage, and the Spa. Your responsibilities will include daily operations oversight, budget management, and fostering teamwork among staff. You will need strong communication and operational skills to maintain high service standards and guest satisfaction.

Key Responsibilities:

• Manage operations for Front Office and Food and Beverage

• Monitor guest feedback and service quality

• Lead Spa operations for enhanced guest wellness

• Recruit and mentor hotel staff effectively

• Review financial reports for operational insights

Requirements:

• Background in hotel operations management

• Exceptional leadership and problem-solving skills

• Willingness to work flexible hours

• Experience with budget and performance metrics

• Strong focus on quality service delivery

Empower operational excellence and superior guest experiences at the Westin Bear Mountain Hotel.
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