Field Service Manager

Overview

AFL is a global leader in fiber optics, providing integrated solutions in engineering, construction, installation, and repair services for broadband networks. Known for its innovation, AFL began in 1984 with a single product and has grown into a billion-dollar company serving telecom, oil and gas, and utilities markets worldwide. AFL is committed to environmental responsibility, employee well-being, and community engagement through grants, service projects, and sustainability initiatives.

Backed by Fujikura Ltd, a $6 billion company with over 128 years of innovation, AFL offers a culture of collaboration, growth, and stability with operations across Canada, the U.S., Mexico, Europe, Asia, and Australia.

Join Our Team as a Telecommunication Field Service Manager at America Fujikura Limited (AFL).

Are you ready to take your career to the next level with a leading company in the telecommunications industry? AFL is on the hunt for a dynamic, customer-focused Telecommunication Field Service Manager to join our Canadian Operations. This is your opportunity to make an impact while working with cutting-edge technology and offering essential services that keep our customers connected to the future.

• Engage, motivate, and enable a strong and consistent sales-focused team that drives Value Generation and Professional Services Billing outcomes.
• Ensure quality of service, customer experience, and community engagement within supported areas, with specific attention to Value Generation, Professional Services Billing, and sales growth opportunities.
• Manage and direct the activities of technicians and/or external resources to ensure compliance with established processes and procedures related to field operations, resource planning, training, value generation, professional services billing, and sales targets.
• Ensure that services offered meet customer expectations and align with organizational goals for Value Generation, Professional Services Billing, and revenue growth.
• Take responsibility for overall customer satisfaction, acting as a representative of AFL in ensuring team members are following SOPs, billing compliance and identifying upselling opportunities.
• Identify and resolve roadblocks and escalate issues to ensure timely resolution, with a focus on maintaining sales momentum and value generation.
• Interpret and ensure compliance with policies and address disciplinary matters when required, with a specific emphasis on performance management, mentoring, and coaching, related to sales and value generation goals.
• Ensure on-site adherence to Health and Safety regulations and procedures, including auditing safety plans, team member training, external resource monitoring and communication, equipment inspection, and regular site/field inspections, including sales-related field activities.
• Conduct frequent quality assurance audits to ensure strict adherence to AFL and client standards, with a focus on supporting consistent Value Generation and billing accuracy.
• Cultivate strong relationships within the team and uphold a nurturing work environment, actively fostering an engaging and motivating culture of high performance, emphasizing recognition, team-building, and alignment with sales objectives.
• Maintain confidentiality of sensitive information to protect organizational values, especially regarding value generation and confidential customer information.
• Perform other administrative and miscellaneous duties as requested or assigned to achieve success within all key performance indicators with priority to supporting sales, Value Generation, and Professional Services Billing.
• The ideal candidate will excel at taking ownership of tasks, fulfilling requests, and seeking opportunities to add value through sales initiatives and job accomplishments.

• Leadership:
  Ability to lead and develop others, provide ongoing feedback, and create learning opportunities.
• Flexibility:
  Openness to change, adaptability to new information and unexpected obstacles.
• Detail-oriented:
  Excellent attention to detail and ability to follow through on assigned tasks.
• Independence:
  Capability to work well with limited supervision.
• Analytical Thinking/Problem Solving:
  Proficiency in complex reasoning and analysis.
• Results-focused:
  Driven to achieve goals and targets.
• Interpersonal skills:
  Ability to collaborate, maintain effective relationships, and communicate clearly at all levels of the business.
• Adaptability:
  Capability to work in a fast-paced environment, handle various situations, and prioritize multiple work assignments simultaneously.

• Minimum of 3 years of technology industry experience.
• At least 3 years of experience of managing large teams.
• Proficiency in using MS Office suite (Excel, PowerPoint, Word, and Outlook).
• Demonstrated experience in team sales management and/or leading a team in achieving sales or value generation targets.
• Preferred degree:
  Technology, Engineering,…