MOA​/Admin Assistant

Encompass Support Services Society is an accredited, non‑profit agency that provides a wide range of programs and support services in Langley and Aldergrove for over 25 years. We help to build strong, sustainable communities by offering inclusive, accessible services tailored to meet the changing needs of the individuals and community we serve.

At Encompass, we are committed to a journey towards cultural humility and safety; for the well‑being of those we serve and those we work alongside. We gratefully acknowledge that the programs, services and offices of Encompass are on the unceded, sovereign Indigenous lands of the Coast Salish People, including the territories of Kwantlen, Katzie, Matsqui and Semiahmoo First Nations. We also acknowledge the diverse First Nations, Inuit and Métis people who make Langley their home.

Our purpose is to strengthen the health and vitality of community by identifying and responding to community needs, collaborating to enhance the lives of those we serve while cultivating effective and sustainable partnerships.

Our vision is to empower individuals, to connect people, and to enrich lives. We value Integrity, Inclusion, Collaboration, and Community.

Our programs and supports are designed to build new skills, foster healthy, productive lifestyles and improve access to services within our community. Services are low‑barrier, all‑inclusive and at no cost to participants. Annually, we provide services to over 2500 individuals and families.

The Opportunity
The Medical Office Assistant (MOA) provides medical office assistant support for the Centre as well as general administrative assistance and reception duties for Foundry Langley.

JOB POSTING:  MOA/Admin Assistant
DATE:
May 22, 2026
POSITION:
Permanent, Part –Time
HOURS OF WORK: 22.5 hrs per week

WORK SCHEDULE:

Monday, Tuesday, Wednesday: 11:30AM-7:30PM
SALARY RANGE: CSSEA Wage Grid 10: $26.83 - $29.76 hourly (depending on experience and qualification)
VACATION:
As per ESSS policy
CLOSING:
Open until filled
ANTICIPATED

START DATE:

ASAP

Key Duties and Responsibilities

Welcomes youth and family members to Foundry Langley and contributes to a safe, welcoming and supportive culture for youth, young adults, caregivers and family members receiving services at the Foundry Centre.

Collaborates with other staff and practitioners working at the centre to optimize the youth, young adult and family experience as it relates to the delivery of services.

Participates as a team member, attending team meetings, case conferences, conference calls and other organizational activities.

Provides day‑to‑day assistance to service delivery staff in the use of computer software in areas such as document formatting, printing, saving and retrieving as required.

Prepares, updates and prints program materials and brochures using a software package. Ensures supplies of up‑to‑date handouts and resource materials are available.

Registers and triages patients, including setting up new patients with the Foundry Toolbox system.

Answers calls and emails promptly and directs to the appropriate staff member or practitioner as needed.

Notifies patients about specialist appointments or imaging appointments, and notifies patients who need to return to clinic.

Helps out with runner duties, including pregnancy tests and urine dips when needed.

Checks on all MOA tasks daily.

Ensures patient flow during clinics.

Keeps referrals and their status up to date.

Supports staff and clients through booking meeting spaces for participant and staff meetings.

Performs other duties as required/assigned.

Qualifications
Education and Knowledge

MOA certificate and experience working in a medical practice.

Experience working with youth.

Training and Experience

Knowledge of MSP billing processes and medical office software.

Skills and Abilities

Demonstrated ability to maintain confidentiality.

Strong relationship‑ and rapport‑building skills.

Empathic, caring approach with strong active listening skills.

Broad knowledge of community resources and supports.

Knowledge of systemic issues and risk factors facing minority groups including 2

SLGBTQIA+ and Indigenous youth and young adults.

Knowledge and respect of the…