Reception

Overview  Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Company Background:
Our roots derive from a long serving sports, entertainment and lifestyle insurance provider and we have grown to encompass a wide range of niche and specialty products including inland marine, aviation, marine, specialty casualty, accident and hard-to-place property.
Position  Special Risk Insurance Managers is looking to add to our growing team with a full-time permanent receptionist.  This position is based in-office 5 days per week as part of a small core group of full-time in-office staff.

Essential Duties & Responsibilities   Reception – answering & transferring calls (multiple lines)
Accepting deliveries & preparing packages for pick‑up as required
Maintain accurate workstation equipment logs based on inventory
Workstation equipment intake, distribution & testing at instruction of IT team
Process/typing a variety of insurance related documents
Process policy changes, certificates & endorsements as required
Assist underwriting & senior teammates with servicing files & attaching pertinent information to files
Daily mail delivery to post office
Communicate internally & externally via telephone, email or other methods
Clerical duties, such as electronic filing & maintenance of records
Minimum Job Qualifications & Key Personal Attributes   Experience running a multi-line switchboard
Strong organizational & time management skills to complete assignments effectively and within structured timelines
Strong writing/language & communication skills
Keen eye for detail
Interest in being involved with community outreach and company culture
Understanding of Microsoft Office Suite, Microsoft Office 365 & Google Drive is an asset
High school diploma or equivalent
Customer service experience – positive & professional communication skills
Reliable transportation – we are conveniently located near Carvolth Exchange in Langley if you rely on transit
Prior insurance industry knowledge is an asset, but not required
Benefits & Compensation  Pay Range: $40,000 - $45,000 annually. Actual salary will be determined based on qualifications, experience, and work location. Package may include base pay, commissions, and/or bonuses.
Additional benefits include:
Medical, dental, vision, life insurance, and disability insurance through Canada Life
Employee Assistance Program (Lyra Health) available from Day 1
Employee Stock Purchase Plan through parent company Brown & Brown, Inc. (BRO)
RRSP matching program through Canada Life
Free mental health & enhanced advocacy services
Increased statutory holidays & vacation time, paid sick/personal time
Preferred partner discounts and more
We go beyond traditional benefits by supporting the total well-being of our teammates — physically, financially, and personally. In 2026, Brown & Brown Canada was recognized as one of the Best Workplaces in Canada.
Job Details  Job Type: Full-time Permanent (37.5 hrs/week Monday-Friday)

Location:

Langley (in-office) – must reside in Metro Vancouver/Fraser Valley and have reliable transportation.
Equal Opportunity Employer  Brown & Brown is an equal opportunity employer that is committed to inclusive, barrier‑free recruitment and selection processes. We provide accommodation for all applicants in the hiring process, up to the point of undue hardship.

* Only those applicants selected for interview will be contacted.
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