Service Coordinator

Position: Fraser Valley Refrigeration Service Coordinator
Location: Fort Langley

Embrace an important role at Arcticom Group as a Service Coordinator at Fraser Valley Refrigeration, located in Aldergrove, Canada. Ensure seamless service operations by effectively supporting dispatch leads and technicians.

As part of a dedicated team, you will be responsible for scheduling service requests, managing technician dispatch, and coordinating essential communications. Your ability to thrive in a fast-paced setting and your strong organizational skills will be vital for success. This position emphasizes collaboration and the potential for career advancement in the HVACR industry.

Key Responsibilities:

• Answer incoming calls and manage email communications

• Schedule and create service and maintenance requests

• Dispatch technicians and manage their daily routes

• Verify completion of work orders with technicians

• Oversee aging call management effectively

Requirements:

• Strong organizational skills with multitasking capabilities

• Excellent problem-solving and communication skills

• Proficiency in necessary office software

• Self-motivated and collaborative team player

• Knowledge of HVAC/R is a plus

Be part of a leading team that values your input and encourages professional growth in service coordination.
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