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Job Description & How to Apply Below
We are currently seeking a Member Fulfillment Centre Administrator to join our team for a temporary 8-month contract. This hybrid position offers the opportunity to work at one of our Collaboration Centers in Duncan, Penticton, Kelowna, Victoria, and Langley.
The Member Fulfillment Centre Administrator supports retail branch staff and members by performing transactional and administrative duties. The role provides efficient and courteous service to both branch staff and members.
Responsibilities
Administration: Complete a range of branch support transactions and tasks, including balancing and processing clearings, posting returned items, charge backs, credit card clearing and adjustments, and ATM/CAFT and MTS. Handle administration and payment of Requirement to Pay/Family Maintenances/Garnishee orders.
Retirement Products: Administer the creation and maintenance of retirement portfolios (RSP, RIF, TFSA), ensure locked-in product maintenance, conduct reconciliations and audits as required.
Service Delivery: Deliver friendly, professional, and efficient service to employees and members, respond promptly to enquiries, verify transactions, resolve problems, and meet department service standards.
Risk Mitigation: Follow established procedures regarding confidentiality, negotiable items, equipment, and surroundings to meet safety, legal, and procedural requirements.
General Duties: Perform general duties as assigned to support centralization of administration; duties may vary and evolve over time.
Required Skills, Experience & Qualifications
High School Diploma required.
1 year of related experience in the financial services industry required.
Effective interpersonal and communication skills.
Ability to adapt to change and learn new processes quickly.
Strong organizational skills; able to complete work accurately within established deadlines.
Proficiency in computer software applications, e.g., MS Office.
Understanding of risk and risk ownership; must adhere to policies and procedures.
Benefits
Mental health coverage and resources.
Customizable health benefits and topped-up parental leave.
Performance-based compensation, employee banking advantages, and group RRSP matching.
Vacation time and flexible work arrangements to support your lifestyle.
Background checks, including employment verification, credit check, and criminal record check, will be required for selected candidates.
EEO Statement
Tru Cooperative Bank embraces diversity and encourages applicants from all backgrounds, including women, non-binary individuals, persons with diverse abilities, Black, Indigenous Peoples, People of Colour, and 2
SLGBTQIA+ communities. Accommodations are available during the application and interview process.
Job Information
Job Identification: 3772
Job Category:
Operations
Posting Date: 07/06/2026, 06:00 PM
Locations: 200-19933 88th Ave, Langley, BC; CA 300, 499 Canada Avenue, Duncan, BC; CA 304 & 305 460 Doyle Avenue, Kelowna, BC; 3rd Floor, 184 Main Street, Penticton, BC; #209, Building J, 3531 Uptown Boulevard, Victoria, BC (Hybrid)
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