Customer Experience Operations Manager

Position: Customer Experience Operations Manager at Hadley Designs
Enhance customer confidence as a Customer Experience Operations Manager at Hadley Designs. Drive operational excellence in Shopify to ensure seamless eCommerce experiences.

As the DTC Operations Manager, you’ll take full ownership of the customer experience, addressing inquiries and managing order operations with precision. Your focus will be on standardizing communication and reducing discrepancies across all platforms. By implementing systemic solutions, you’ll play a crucial role in fostering trust and precision in customer interactions.

Key Responsibilities:

• Ensure clarity in all customer communications

• Monitor order processes and coordinate fulfillment

• Audit website integrity for accuracy and compliance

• Support promotional setups and backend consistency

• Streamline workflows with automation tools

Requirements:

• 2 to 5 years of relevant experience

• Exceptional written communication skills

• In-depth knowledge of order fulfillment processes

• Ability to identify and address operational inefficiencies

• Familiarity with Shopify backend systems

Make a meaningful impact on the learning experiences of families everywhere with Hadley Designs.
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