Front Desk Agent

Position: Front Desk Agent at Sandman Hotel Group
Step into the role of Front Desk Agent at Sandman Hotel Group, where you will be the first point of contact for guests! Deliver unparalleled customer service and create positive experiences with every interaction.

This vital position involves front desk operations, including checking guests in and out, answering inquiries, and ensuring a warm and welcoming environment. You'll leverage your conflict resolution skills and customer service expertise to enhance guest satisfaction and uphold the hotel's reputation.

Key Responsibilities:

• Check in and check out hotel guests efficiently

• Answer questions and provide information about the hotel

• Make phone reservations and manage guest requests

• Handle cash transactions and compute bills

• Maintain an organized front desk and lobby area

Requirements:

• Preferably completed a hotel management program

• At least 1 year in a front desk role

• Excellent verbal communication and listening skills

• Strong problem-solving and negotiating skills

• Proficiency with Opera/Opera Cloud software

Bring your dedication to guest service and your ability to thrive under pressure to Sandman Hotel Group.
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