Guest Experience Specialist at YVR

Location: City of Langley

Elevate guest experiences as a Specialist at YVR, focusing on guest feedback and VIP service. Join a dedicated team committed to exceptional service in an operational environment.

This full-time role offers the opportunity to manage and respond to guest feedback while leading YVR’s VIP program. You will collaborate with various departments to enhance guest satisfaction, ensuring that every experience at YVR is positive and memorable.

Key Responsibilities:

• Respond to escalated guest communications in a timely manner

• Collaborate with departments to resolve guest service issues

• Review guest service trends for internal reporting

• Plan and coordinate guest experience programs and events

• Assist with operations during special events and irregular situations

Requirements:

• 3-5 years of relevant experience with a bachelor’s degree

• Proven guest relations writing and communication skills

• Direct experience in operational guest service environments

• Strong problem-solving and conflict resolution abilities

• Experience collaborating with various stakeholders

Bring your expertise in guest services and operational excellence to YVR's dynamic team.