Service Manager - Jaguar Land Rover

DRIVING POSSIBILITIES

Position:
Service Manager

Status:
Full-Time

Dealership:
Jaguar Land Rover Langley

Department:
Service

The Service Manager is primarily responsible for the profitable and efficient operation of the dealership’s service department. S/He will accomplish this objective by establishing strong customer relationships, operating the department at maximum productivity, creating a good work environment, and effectively managing department resources.

• Recruit and provide training for service department staff to promote customer satisfaction and high quality service.
• Ensure that customer complaints and misunderstandings are handled in a fair, timely, and professional manner.
• Generate and continually strive to increase labour sales by planning and executing ongoing service advertising program.
• Review performance of service advisors and evaluate and train on an ongoing basis.
• Ensure that all necessary shop equipment is available, and maintain a safe working condition.
• Review quality control procedures on an ongoing basis to ensure all staff are complying with policies and procedures.
• Control department budgets and other expenses.
• Meet with dealership management routinely to review service department performance, set future performance objectives, plan promotional activities, and discuss additional departmental matters.
• Must follow Company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
• This position will be expected to perform other duties as assigned by management.
• Open Road reserves the right to modify this job description as business needs require.

• 10 years of experience in automotive dealership service department.
• Strong analytical, organizational and people skills.
• Working knowledge of automotive equipment parts and accessories.
• Current knowledge of local sources of supply.
• Ability to motivate and train department staff.
• Ability to maintain records and prepare reports using a computerized equipment maintenance system.
• Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
• Ability to make sound decisions in a manner consistent with the essential job functions.
• Ability to work constructively with members from all departments within the dealership.

• Opportunity to work with a variety of OEM BRANDS including;
  Acura Audi, BMW, Honda, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
• Amazing Incentives including but not limited to:
  Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
• Internal and external, training & development opportunities for skill-development and growth
• Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment
• Comprehensive extended health and dental plan, tailored around Associate wellness
• Recognition and Engagement Events!

Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.