Customer Account Representative

Metrie is a multi-national leader in the millwork industry with over 30 locations that produces and sells interior finishings across North America. We’re passionate about making a difference by helping our customers transform their houses into homes and love where they live! You’ve probably seen our products in the media featured on tv shows and magazines such as HGTV, Style At Home and House & Home, or by one of our Instagram influencers.

Why should you work for Metrie? With us, you’re more than just a number. We work hard to create a home for our Metrie family where you are empowered to be your best every day. Your contributions matter to us! We take pride in our culture of learning, ownership, and one team, and are committed to cultivating a diverse and inclusive workplace for everyone.

Position
As a Customer Account Representative you play a key role on our Sales team. You are the first point of contact for our customers calling in to receive inside sales support. You develop relationships with our customers by fielding customer calls, entering orders, responding to any questions, and quickly resolving any issues or problems.

Responsibilities

Drive sales with our current and prospective account base, through developing and maintaining positive customer relationships

Fielding continuous calls from customers and data entry; multitasking and leveraging multiple types of source documents

Provide price quoting to customers and coordinate with onsite production department to facilitate the movement of sale through to production

Collaborate within cross functional teams; act as a liaison between operations functions and customers to manage expectations on delivery schedules and order fulfillment

Maintain and keep current detailed records, reports, and customer data

How You’ll Succeed

Customer Focused –  Provide exceptional customer service, through focusing on the customer experience and engaging in meaningful interactions

Product Knowledge -  Deeply understand our product lines and products. Effectively answer any questions concerning our offerings and ensure customers are connected to the right people and opportunities

Problem Solving –  Listen, ask questions, understand our customer needs, and provide the best options. Remain solution-focused in order to identify opportunities to help our customers

Who You Are

You are customer oriented. You put the customer first and go the extra mile to make our customers happy

You love to learn. You are passionate about growing your knowledge and skills and being the best you can be

Values matter to you. You bring your true self to work and live by ours values – passion, respect, integrity, collaboration, and excellence

You demonstrate exceptional verbal and written communication skills; fluent in English

You are proficient with web-based computer services, specifically SAP

You have a post-secondary diploma/degree or equivalent work experience (preferred)

You have experience within the distribution or manufacturing industry (preferred)

What Metrie Offers

A collaborative work environment that has clear direction for future strategy and goals

A competitive base salary and profit-sharing program

Comprehensive benefits package – medical, dental, and life

5% RRSP Matching Program

Challenging and meaningful work, and the chance to participate on cross-functional teams across the company

Development opportunities – we recognize potential in our people and strive to offer various opportunities for advancement, training, and personal growth

Family-oriented culture, focused on putting our people first

Come work with us! Send us your resume by clicking "Apply Now". We look forward to reviewing your application!

In adherence to the principle of pay transparency, we are pleased to disclose the base pay for this full-time position  base pay range for this role is set at $55,400 – $70,000. It is important to note that this position may also qualify for discretionary bonuses or sales incentive payments. The specific base pay within the range will be contingent upon an individual's skills, qualifications, experience, and geographical location.

Furthermore, it is essential to highlight that our remuneration ranges are established based on the role, level, and location.

Metrie embraces diversity and is committed to creating an inclusive environment where all team members and customers feel like they belong. We are an equal opportunity employer and invite any and all qualified applicants. We are pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005, within our recruitment process. If you require accommodation at any time throughout the recruitment process, please contact Human Resources.

Metrie conducts pre-employment screening including but not limited to background checks and drug testing for all final candidates. All applications will be independently reviewed. We are an E-Verify employer.

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