Lease Portfolio Specialist at BMW​/MINI

Become a vital asset at BMW/MINI Langley as a Lease Portfolio Specialist. Drive customer retention and engagement while supporting the Sales Management team with your expertise.

In this full-time role, you will manage assigned portfolio customers, focusing on lease maturation and upgrade opportunities. Your key responsibilities include executing outreach strategies, coordinating appointments, and ensuring professional communication. You will collaborate closely with sales consultants and management to drive retention and enhance customer experience.

Key Responsibilities:

• Execute lease and finance outreach strategies efficiently

• Manage customer relationships from contact to follow-up

• Engage customers during ownership cycle stages

• Coordinate transitions between customers and sales teams

• Maintain detailed records of customer interactions

Requirements:

• Strong communication and interpersonal skills

• Ability to juggle multiple customer relationships

• Experience in automotive sales or customer retention preferred

• Familiarity with dealership CRM systems, Tekion preferred

• Organized and comfortable in a fast-paced environment

Elevate customer engagement and satisfaction while pursuing your career at BMW/MINI Langley.
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