Service Technician

Cascadia Windows & Doors is an innovative manufacturer, creating beautiful architectural fiberglass windows and doors, as well as the Cascadia Clip® cladding attachment system. In response to the company’s recent growth, Cascadia is on the lookout for a Technical Customer Service Representative to support sales, project management and client service needs.

The Service Technician is responsible for servicing and adjusting Cascadia’s high-performance windows and doors throughout Western Canada and the Pacific Northwest.

This is a hybrid position that requires flexibility to work both in the shop and alongside the service team.

• Adjust window and door hardware on-site.
• Replace damaged or defective insulated glass units.
• Repair and touch-up paint on window and door frames.
• Document repair and service work.
• Provide Cascadia’s technical team with feedback from installers and contractors.
• Travel to project sites as required.
• General labour, as required.

• Construction experience and knowledge of installation practices for windows & doors.
• 3 years of window and door installation/glazier experience.
• Knowledge of European Tilt & Turn hardware is an asset.
• Valid Driver’s License.
• Excellent interpersonal communication skills and ability to deal with clients, homeowners, and contractors.
• Excellent documentation skills and attention to detail.
• Honest, reliable, professional, and a problem solver.
• Positive attitude and the ability to take direction.
• Self-motivated and pride in workmanship.

• An opportunity to make your mark in a well-established but growing company that is focused on helping the construction industry achieve higher-performing buildings.
• Competitive salary and benefits program.
• Continuous training and opportunities to learn with a knowledge-based company at the forefront of the green building movement.
• 100% Company-paid extended benefits package after 3 months.
• RRSP program after 2 years.
• Salary: $30.00-$38.00/hour - depending on experience.
• Shift: Monday-Friday, full-time.

The role is based at the head office in Langley, BC, and works Monday-Friday. Once training is complete, the work schedule and location (in-office / hybrid) will be coordinated with the successful applicant.