Customer Service Representative

Job Details

Job Details

Job Location:

Langley Park, MD 20783

Position Type:
Full Time Salary Range: $15.30 - $15.30 Hourly Temporary Customer Service Representative

Regency Furniture is a leader in the home furnishings industry, dedicated to providing stylish, high-quality products and exceptional customer service. We believe in creating a positive work environment where our team members can thrive and grow. We proudly operate over 75 locations across:
Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts.

• Recognition and reward programs
• Generous employee discount on furniture and home décor
• Valuable experience in the home furnishings and retail industry
• Supportive team environment
• Opportunity to develop customer service and administrative skills
• Potential opportunities for future employment based on business needs and performance

• Enter customer orders into the system accurately and completely
• Process payments to proper accounts
• Maintain security of cash and other legal tenders
• Prepare daily deposits in accordance with company policies and procedures
• Answer incoming calls and respond to customer inquiries in a timely and professional manner
• Schedule deliveries that are convenient for customers and in compliance with company procedures
• Maintain open orders and communicate order status with customers
• Complete daily reporting requirements
• Assist with showroom displays, tagging, and maintaining a customer-friendly showroom appearance
• Support the Office Manager with additional duties as needed
• Provide additional administrative and customer service support as assigned during the temporary assignment

• High School Diploma or GED required
• Strong verbal communication and listening skills
• Proficiency with computers and Microsoft Office (Outlook, Word, Excel, etc.)
• Strong cash handling skills
• Ability to calculate figures including discounts, percentages, commissions, and related transactions
• Strong interpersonal and customer service skills
• Proven analytical and problem-solving abilities
• Ability to use sound judgment while responding to customer or vendor inquiries
• Ability to lift and move up to 25 pounds regularly
• Reliable and dependable with strong attendance and punctuality
• Ability to work effectively in a fast-paced, team-oriented environment
• Bilingual candidates are a plus

This is a temporary position. The duration of employment will be based on business needs and will be communicated during the hiring process. Temporary employment does not guarantee permanent employment or future placement with the company.

Regency Management Services is an Equal Employment Opportunity (“EEO”) / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.