Account Director

Brief Description

The Account Director (AD) is a senior client services leader responsible for the overall health, performance, and growth of assigned client accounts. In addition to strategic leadership and client ownership, this is a highly hands‑on role that requires active involvement in day‑to‑day program execution, problem solving, and the development and refinement of client‑facing deliverables. The Account Director regularly dives into program details, reviews outputs, contributes to key deliverables, and steps in as needed to ensure quality, accuracy, and performance.

While execution support is provided by Account Managers and Account Executives, the AD remains closely engaged in the work itself and is ultimately accountable for both strategy and execution.

Moore is a data‑driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation‑led company that is the largest data, media, and marketing company in North America, serving the purpose‑driven industry with clients across education, association, political and commercial sectors.

Moore Media & Digital, a division of Moore, work to build donor surround sound with video, audio, and other digital messages. Part of this is through addressable media, where you know who the person is you are targeting. This includes programmatic video, CTV, programmatic display, email, texting, and some social ads. And part of this is through non‑addressable media like DRTV, traditional radio advertising, and other digital services like website design.

• Serve as the senior point of accountability for client relationships
• Establish and maintain trusted, consultative partnerships with client stakeholders
• Lead annual planning, quarterly strategy discussions, and performance evaluations
• Translate results and data into clear insights, implications, and recommended actions
• Proactively identify risks, challenges, and opportunities across assigned programs
• Set and manage client expectations related to scope, timing, and outcomes
• Ensure client communication is clear, consistent, and aligned across the team
• Oversee and actively guide all aspects of DRTV/CTV program execution across creative, media, and response channels
• Review and ensure all deliverables are completed on time, accurate, and client‑ready
• Identify, investigate, and help resolve program issues across call center, data flow, creative, and media performance
• Monitor and analyze program performance, ensuring insights are translated into clear actions
• Support and guide the development of client‑facing deliverables, including decks, memos, and KPI narratives
• Own financial health of assigned accounts, including reviewing and validating budgets, pacing, and forecasts
• Analyze performance trends and contribute to recommendations tied to spend, efficiency, and growth opportunities
• Ensure accurate budget tracking, reporting, and billing in partnership with internal teams
• Review financial performance regularly and help course‑correct as needed to meet client goals
• Lead, mentor, and develop Account Managers and Account Executives
• Provide clear direction, prioritization, and ongoing feedback to support strong execution
• Review work and provide actionable input on deliverables, ensuring quality and consistency before client delivery
• Act as an escalation point for team and client challenges, supporting resolution and decision‑making
• Partner closely with media, analytics, creative, and call center teams to align on strategy and execution
• Engage directly with internal teams to review, refine, and strengthen program outputs and recommendations
• Support the development and execution of testing strategies and optimization initiatives
• Contribute to problem‑solving across functions to ensure seamless program performance
• Identify opportunities for account growth, expanded scope, or increased investment
• Support renewals, scope expansions, and strategic initiatives
• Collaborate with leadership and cross‑functional teams to improve ways of working
• Contribute to best practices, process improvements, and team…