Resident Experience Coordinator

Job Overview

The essential function of the Resident Experience Coordinator is to create and maintain a positive experience for residents and guests. The Resident Experience Coordinator provides additional services, conveniences, and reservations as needed for residents and addresses any needs or concerns in a professional and diligent manner, ensuring superior customer satisfaction.

Resident Experience Team schedule is Monday through Saturday 8 am to 10 pm and Sunday 10 am to pm. Team members will rotate shifts to ensure all hours are covered.

• Greet residents either by phone or in person in a professional, welcoming manner.
• Oversee the package delivery system.
• Prepare and display beverage and snack options for guests in the lobby.
• Respond to resident inquiries within 48 hours of first contact.
• Resolve resident issues utilizing creative problem‑solving skills to ensure resident satisfaction and involving the Resident Experience Manager and Maintenance Supervisor as needed.
• Communicate daily with the Maintenance Supervisor and/or Resident Relations Director to ensure maintenance requests are processed in a timely fashion.
• Document maintenance requests made by residents, assigning them to the maintenance staff as requested by Maintenance Supervisor and/or Resident Relations Director.
• Issue resident keys to contractors and maintain key log.
• Coordinate extermination requests, send out date of treatment letters, and manage extermination log.
• Establish and maintain a partnership between The Remy and local businesses to provide Remy residents with exclusive pricing and/or servicing.
• Make follow‑up calls or send emails to residents to ensure quality control and resident satisfaction, including new move‑ins, completed service requests, and any additional on‑site services requested by Supervisor.
• At the request of Maintenance Supervisor or Resident Experience Manager, contact and engage contractors for in‑unit work for occupied and turnover units.
• Coordinate all move‑ins and move‑outs to ensure the loading zone and freight elevator are available at the time requested by the resident.
• Audit and order office supplies and property refreshments weekly within the allotted budget.
• Assist residents with amenity reservations and manage the amenity calendar.
• Document lease violations, once approved by Resident Experience Manager/Sr. Community Director.
• Assist with Entrata entries, which may include entering rent payments, entering maintenance tickets, updating resident profiles as needed, completing reports, etc.
• Promote Fair Housing standards and Equal Housing Opportunity requirements.
• Open, stamp, and distribute mail, as requested.
• Immediately notify maintenance of an emergency situation.
• Other duties as assigned.

The Resident Experience Coordinator must be able to meet the physical demands described herein. While performing the duties of this job, the employee is regularly required to talk, hear, and use a sense of smell, as well as visual, auditory, and tactile senses. The employee regularly stands and walks, ascends or descends multiple flights of stairs, and may be present at locations where sidewalks or walkways are not provided.

Occasional travel may be required.