Repair Coordinator

Repair Coordinator

Duration: 3+ months (with potential extension up to 2 years)

Location:

Lanham, MD - 20706 Shifts Timing: 7:30 AM to 4:00 PM Position Summary

The Repair Coordinator is responsible for the proper receipt and tracking of customer subscriber equipment, primarily 2-way radio communication devices. This includes receiving deliveries, unpacking boxes, validating data, engaging with customers, and entering device and customer information into the system.

• Receive, unpack, and validate customer devices in the system
• Engage with customers regarding equipment status and processing
• Perform accurate data entry of device and customer information
• Handle customer assets with care and professionalism
• Collaborate with FTC Service & Sales Teams and direct customer contacts
• Meet ISO
  9001 and internal service level objectives
• Interface assertively and positively with FTC personnel
• Maintain accountability for workflow and results
• Use FTC's Oracle-based Service Operating System
• Adhere to company policies and service cycle targets
• Demonstrate flexibility and positivity during peak periods (overtime may be required)

• Typing speed of at least 30 WPM
• Excellent written and verbal communication
• Strong organizational and multitasking skills
• Ability to address service-level challenges across all FTC personnel
• Experience in fast-paced environments with time-sensitive goals
• Proficiency in Google Suite and Microsoft Excel
• Willingness and ability to learn new systems quickly
• Accountability and self-motivation
• Effective problem-solving skills
• Ability to lift boxes up to 35 lbs
• Initiative and sound decision-making with minimal supervision
• Team player and self-sufficient contributor
• Strong work ethic and professional demeanor