Team Member, Customer Service​/HelpDesk

Job Details

Job Location: 040049 - Lanham, MD 20706

Position Type: Team Member

Salary Range: $15.00 - $18.00 Hourly

Shift: 30‑32 hours per week

• Presents a neat, clean appearance in company uniform
• Greets each customer with a smile and a word of welcome or departure
• Maintains a clean and safe environment for customers
• Serves customers according to all company procedures and standards

• Demonstrates a positive and enthusiastic attitude with co‑workers
• Helps new employees through training and orientation
• Demonstrates patience and understanding when training others
• Keeps other employees informed about what they are doing
• Takes initiative to assist others without being asked

• Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks
• Provides appropriate notice when unable to be at work
• Provides written notice for being late or absent as required
• Understands and uses approved time‑keeping system

• Demonstrates a positive and enthusiastic attitude with management
• Adjusts positively to requests for change from managers
• Accepts procedural changes positively and without loss of effectiveness
• Alerts management to station needs
• Anticipates problems and brings them to management’s attention
• Follows through with all commitments made

• Demonstrates a sense of urgency on the job, especially when it relates to pleasing the customer
• Is effective working on more than one task at a time
• Finishes tasks completely once begun
• Suggests ideas for solving problems, improving procedures, etc.

• 30‑hour week employees are entitled to enroll in medical, dental and 401(k) benefits
• 32‑hour week employees are entitled to PTO
• Period bonus potential up to $0.50 per hour worked

None specified.