IT & AV Technician III VIP Conference Rooms

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Full Time Lanham, MD, US

6 days ago Requisition

Brown Technologies is a rapidly growing company with a proven record of success supporting complex cutting-edge development programs. We are an employee-centric company that understands the individuals that comprise our workforce are our most important asset and are recognized as one of "The Best Place for Working Parents". Come join our team of experienced, dedicated, and committed professionals whose focus is to solve the mission-critical problems of our customers.

Brown Technologies is currently seeking an Engineering Technician III who is a self-starter supporting customers at NASA's Goddard Space Flight Center (GSFC) in Greenbelt, MD.

Brown Technologies is supporting a government customer at GSFC and seeking an Engineering Technician III with hands-on experience in IT and audiovisual conference room equipment installation, maintenance, and support. The selected candidate will perform technical assignments supporting network and AV infrastructure operations in a high-visibility environment serving VIP customers. This is a temporary position through 12/31/2026 with an immediate start date.

• Install, cable, support, and maintain IT equipment and audiovisual conference room equipment for both legacy and new installations
• Evaluate and recommend necessary product maintenance activities and upgrades
• Perform technical analyses of conference room software, hardware, and transmission equipment using various diagnostic tools in support of efficient operations
• Monitor data traffic and control network resource performance to ensure high-quality transmission
• Demonstrate a high level of customer service, professionalism, and end-user support to a large VIP customer base
• Perform preventative maintenance inspections and ongoing patching of conference room equipment
• Support root cause analysis activities for conference room incidents
• Identify, troubleshoot, and resolve technical problems related to network failure/integrity and usage of PC hardware and software, including conference room displays, controllers, Crestron devices, AMX, Cisco, and other conferencing devices
• Resolve work orders for Network, VOIP, and conference room equipment
• Resolve incidents according to service level agreements for IT and AV equipment
• Analyze possible solutions using standard procedures and solve problems using experience, judgment, and precedents
• Work within established guidelines and policies with a moderate level of guidance and direction

• Utilize existing knowledge while building additional knowledge of the company, client, and processes
• Communicate effectively across all levels, from Level 1 technicians to VIP customer stakeholders
• Maintain strong verbal and written communication throughout all interactions

Required:

• U.S. Citizen with the ability to obtain a Public Trust clearance
• AA or AS degree with 4 years of related experience OR High School diploma with 6 years of related experience
• Excellent communication skills with demonstrated ability to resolve situations in a professional manner
• Detail oriented with strong organizational skills
• Ability to lift up to 50 lbs.
• Licensed driver qualified to operate GSA-owned vehicles, including 12" box trucks
• Must be on-site at GSFC during business hours

Preferred:

• Experience with 70-volt indoor/outdoor Public Address (PA) systems
• Experience with Crestron, AMX, Cisco, or similar conferencing devices
• Experience supporting IT and AV equipment in a government or VIP environment

We offer significant advancement and personal career development opportunities within our dynamic high-tech company. In addition, Brown Technologies offers a comprehensive, total rewards package that includes competitive compensation and diverse benefits that reflect our company culture of service, excellence, and a supportive work environment.

Benefits may vary based on status, but the majority of our positions include the…