VOIP Engineer - Mid
Listed on 2026-06-03
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Engineering
Systems Engineer, Cybersecurity, IT Specialist -
IT/Tech
Systems Engineer, Cybersecurity, IT Specialist
Description
The VOIP Engineer - Mid supports the SEC ISS contract by engineering, integrating, and sustaining enterprise voice services across SEC environments. This role analyzes and develops VoIP network solutions and plans installation, upgrades, and maintenance of VoIP systems from project inception to conclusion. The engineer manages and integrates Voice services with Cisco Jabber and Web Ex (or equivalent) to ensure reliable communication and interoperability across SEC operations.
The position also supports incident response, SLA-aligned service delivery, and secure operations consistent with SEC change, vulnerability, and compliance expectations.
PRIMARY RESPONSIBILITIES
Voice Network Engineering and Lifecycle Planning
- Analyze current-state and target-state VoIP network architecture supporting SEC voice and conferencing services.
- Design and plan VoIP installations, enhancements, and maintenance activities from initiation through implementation.
- Define technical requirements for voice performance, capacity, resiliency, and service continuity.
- Coordinate engineering activities with SEC stakeholders, operations teams, and dependent infrastructure teams.
Unified Communications Administration and Integration
- Administer enterprise VoIP platforms and voice service components in support of day-to-day operations.
- Manage and integrate Voice services with Cisco Jabber and Web Ex, or equivalent collaboration tools.
- Ensure interoperability between VoIP, softphone, and conferencing capabilities used across SEC operations.
- Execute move/add/change activities and support end-user enablement for voice features and services.
Operations, Incident Response, and Service Delivery
- Support voice service operations in alignment with SEC ISS ticketing, escalation, and SLA performance objectives.
- Troubleshoot voice incidents and service degradations; perform root-cause analysis and coordinate timely restoration.
- Maintain and follow SOPs/runbooks for monitoring, alert handling, and escalation of voice-related events.
- Provide clear operational communications on outages, status, resolutions, and recurring service issues.
Security, Compliance, and Documentation
- Maintain VoIP applications at supported versions and coordinate remediation of vulnerabilities and POA&M-related findings.
- Ensure voice-service changes follow SEC security policies, change control processes, and configuration baseline requirements.
- Produce and maintain technical documentation, diagrams, and operational artifacts for managed voice systems.
- Contribute to audit-readiness activities by maintaining accurate implementation and support records.
REQUIRED QUALIFICATIONS
Contractual Minimums (Staffing Matrix)
- Education:
Bachelor's degree in a relevant field.
- Experience:
Minimum 4 years of related experience managing voice networks, with advanced skills and knowledge in VoIP.
- Experience:
Demonstrated experience managing and integrating Voice services with Cisco Jabber and Web Ex, or equivalent platforms.
Contract Requirements
- Citizenship/Work Authorization:
Must meet contract requirements.
- Clearance:
Ability to obtain and maintain SEC Public Trust (or higher if required).
PWS-Context Technical Expectations
- VoIP network analysis, design, implementation, and operational support.
- Incident, problem, and ticket-driven service restoration for voice environments.
- VoIP lifecycle management, including upgrades, patching, and change control.
- Technical documentation development (SOPs, configurations, diagrams, and operational artifacts).
PREFERRED QUALIFICATIONS
- Experience supporting large-scale enterprise voice deployments in complex, multi-site environments.
- Hands-on experience with Cisco Unified Communications ecosystem components (e.g., UCM/Unity/CX/Red Sky).
- Experience supporting collaboration and conferencing integrations across voice and endpoint platforms.
- Experience in a federal IT environment with FISMA/POA&M-driven operational and compliance requirements.
- Working knowledge of ITSM/Service Now workflows and SLA-based service delivery in 24x7 operational environments.
- CCNP Collaboration (or other current Cisco Collaboration…
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