Patient Services Coordinator

Overview

Position Purpose
To process patients through the admission procedures as quickly as possible while collecting complete and accurate personal, clinical and financial information. The information, which should be gathered in an effective and courteous manner, is used to identify patients, ensure compliance with admission criteria, and establish liability for payment and to bill and collect an account from third-party intermediaries and insurance companies.

• Attempt to collect patient deposits or other uninsured balances on accounts.
• Negotiates deposits and payment arrangements with patients and or guarantors
• May make referrals for Charity Care and Medical Assistant to hospital staff
• Contacts physicians to postpone services when financial clearance cannot be obtained
• Attends in-service education programs, departmental and hospital meetings
• Attends departmental meetings when scheduled
• Reads minutes of department meeting when absent and signs off on attendance sheet
• Attends hospital in-service and training programs as required
• Communicates with Physicians and other departments regarding patient treatment
• Contacts physician offices for orders for patient care
• Seeks faxed orders when necessary
• Communicates with Nursing, Environmental Services regarding bed placements and discharges for inpatients
• Communicates with Discharge Planning when demographic or insurance changes are made for patient registrations
• Obtains interpreter for communications for hearing impaired or when there is a language barrier preventing completion of the registration process
• Contacts insurance companies for patient benefits and authorization approval for patient care
• Contact may be made by phone or internet to determine patient covered benefits
• May document on line admission or other patient service date to initiate payors and hospital utilization review process
• Documents under hospital computer system the coverage data and any special billing instructions
• May need to pursue actual approval and authorization number from the insurance based upon diagnosis, service and contract coverage
• Routinely seeks information from physician offices to obtain authorizations for service
• May request from physicians that service be rescheduled when payment from insurance or patient is doubtful
• Follows and knows general hospital policies and procedures
• Knows emergency codes
• Registers patients to ensure data quality and information represents sufficient data to collect accounts in addition to meeting federal, state and compliance mandates
• Maintains a registration interview duration of 10 minutes or less and a minimum accuracy rate of 97% error-free registrations
• Assists patients at all registration locations throughout the hospital regardless of service type
• Provides direction to patients where to report for hospital services
• Interviews patients face-to-face or by phone to obtain registration information (prior to service/point of service)
• Assists in the identification and revision of error reports
• Prepares charts and folders when required
• Places armband(s) on patient prior to service (Patient , Falls Risk, etc.)
• Registrars will have access to clinical modules to conduct order entry for admissions/transfers and initial patient pharmacy information
• Utilizes tools and resources consistently and appropriately (insurance verification, provider database, point of service cashiering, address verification, UNITE, Outlook, Ascom)
• May be required to determine location of patient service or bed assignment
• Obtains patient signatures on consent forms, HIPAA, MIA, Observation Notice, Insurance Waiver, Important Message for Medicare and other forms as required by hospital policies
• Conducts bed assignment duties accurately and quickly (Bed Posting, Bed Log, Order Entry, Email, Ascom)
• Documents any special instructions or pertinent data under Notes in the appropriate section of the hospital information system
• Scans all required documents into the correct patient record

• Ability to type at least 30 wpm
• High School Graduate required
• Medical terminology preferred
• Three (3) years health care experience in admitting preferred

• Concentrate on moderate to fine detail for extended periods
• Must be able to hear normal sounds with some background noise
• Remembers schedules, tasks to be completed, where activities left off
• Routinely lifts objects under 20 pounds
• Understand and operate from the conceptual basis of tasks and activities

• Medical, Dental, and Vision Insurance
• Retirement Plan with employer match
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs and Employee Assistance Programs

$18–$21.96 USD