Benefits Specialist; Local DMV

Volunteers of America Chesapeake and Carolinas

Benefits Specialist (Local DMV candidates only) (Finance)

Volunteers of America Chesapeake & Carolinas empower self-reliance and inspire hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families, and the community . Founded in 1896 in Baltimore, MD , by social reformers Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America – one of the nation's largest and most comprehensive human services organizations.

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services, and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization.

The Benefits Specialist is responsible for the day-to-day administration of employee benefits programs and for providing essential clerical and administrative support to the Lanham administrative office. This role serves as a key operational resource, ensuring accurate benefits processing, regulatory compliance, and timely employee support.

The Benefits Specialist manages employee benefits administration activities, including health and welfare plans, retirement programs, and leave-related benefits, while also performing routine clerical duties, including incoming and outgoing mail processing and coordination, records management, document processing, answering telephones, and office logistics. This position plays a critical role in ensuring employees receive accurate information, timely assistance, and a positive benefits experience that supports workforce engagement and retention.

RESPONSIBILITIES

Benefits Administration

• Manage the employee benefits programs, including health insurance, retirement plans, disability coverage, and wellness initiatives.
• Evaluate current benefits offerings to ensure competitiveness, compliance, and cost-effectiveness.
• Serve as the primary point of contact for benefits providers, brokers, and vendors.
• Manage annual open enrollment, ensuring effective communication and administration.
• Develop strategies to educate and engage employees regarding benefits options and changes.
• Ensure compliance with all federal, state, and local regulations related to benefits administration, such as the ACA, COBRA, and ERISA.
• Develop and support strategies to educate and engage employees regarding benefits options, changes, and enrollment requirements.
• Oversee benefits-related claims and resolve employee concerns promptly.
• Process qualifying life events, enrollments, terminations, and status changes accurately within HRIS and benefits platforms.
• Maintain benefits documentation, policies, summaries, and plan descriptions in accordance with record retention requirements.
• Other duties as assigned.

Office Administration

• Perform daily clerical functions, including sorting/scanning US mail, data entry, filing, scanning, document preparation, conference and break room management, restocking the break room, storage organization, and records maintenance related to employee benefits and HR operations.
• Maintain accurate and up-to-date employee benefits files, both electronic and physical, ensuring confidentiality and compliance.
• Assist with generating reports, audits, reconciliations, and benefits-related correspondence.
• Respond to routine employee inquiries via email, phone, and HR helpdesk systems, escalating complex issues as appropriate.
• Support payroll and HR teams with benefits deductions, reconciliation, and error resolution.
• Assist with scheduling meetings, preparing materials, and coordinating communications related to benefits initiatives and HR projects.
• Provide administrative support during audits, accreditation reviews, and compliance reporting activities.
• Other duties as assigned.

• Bachelor's degree in Human Resources, Business Administration, or a related field preferred; equivalent combination of education and experience will be considered.
• Three to…