Service Assurance PM

AST Space Mobile is building the first and only global cellular broadband network in space to operate directly with standard, unmodified mobile devices based on our extensive IP and patent portfolio and designed for both commercial and government applications. Our engineers and space scientists are on a mission to eliminate the connectivity gaps faced by today’s five billion mobile subscribers and finally bring broadband to the billions who remain unconnected.

The Service Assurance Project Manager is responsible for leading service assurance, network readiness, and process‑improvement projects that enable stable, reliable satellite operations. This role coordinates cross‑functional teams, manages partner dependencies, oversees timelines and deliverables, and drives enhancements across assurance workflows and operational interfaces. The Project Manager ensures that key initiatives supporting monitoring, readiness, incident management, and partner alignment are executed on schedule and meet operational performance goals.

This role drives structured execution of service assurance and network readiness initiatives across satellite operations. The Project Manager ensures timelines, dependencies, and partner deliverables are aligned to maintain service stability and operational maturity. By coordinating cross‑functional teams and driving continuous process improvement, this role enables predictable delivery of assurance outcomes and sustained operational reliability.

• Develop and manage project plans for service assurance, readiness, and operational improvement initiatives.
• Define scope, timelines, milestones, and deliverables aligned with service assurance objectives.
• Coordinate with internal teams and external partners to ensure seamless execution across dependencies.

• Facilitate collaboration across NOC, operations, engineering, network planning, product, and partner teams.
• Serve as the central coordination point for project communications, updates, and alignment.
• Support readiness checks, operational gating, and partner onboarding activities.

• Identify project risks early, maintain mitigation plans, and ensure transparent escalation paths.
• Track dependencies—internal and partner‑driven—and ensure they align with overall project sequencing.
• Monitor project health, status, and blockers, adjusting plans as needed for successful delivery.

• Drive initiatives that enhance monitoring, triage, alarm management, and incident resolution workflows.
• Support improvements in RCA processes, escalation paths, dashboards, KPIs, and operational reporting.
• Partner with engineering and NOC teams to implement changes that increase stability and service performance.

• Ensure operational teams are prepared with documentation, procedures, dashboards, and playbooks for go‑lives.
• Coordinate dry runs, readiness assessments, and post‑deployment support for new services and integrations.
• Track and close readiness gaps across NOC, engineering, support, and partner interfaces.

• Operational Readiness & Go‑Live Support
• Ensure operational teams are prepared with documentation, procedures, dashboards, and playbooks for go‑lives.
• Coordinate dry runs, readiness assessments, and post‑deployment support for new services and integrations.
• Track and close readiness gaps across NOC, engineering, support, and partner interfaces.

• End‑to‑end project plans, schedules, and milestone trackers for service assurance and readiness initiatives.
• Cross‑functional coordination plans, communication logs, and meeting documentation.
• Risk and dependency registers with mitigation actions and escalation documentation.
• Operational readiness checklists, go‑live packages, and post‑deployment action lists.
• Updated workflows, process maps, and improvement recommendations for assurance functions.
• Status dashboards, reporting packages, and regular project updates to leadership.
• Partner alignment records, interface deliverables,…