IT Intern
Job in
Lanham, Prince George's County, Maryland, 20706, USA
Listed on 2026-06-13
Listing for:
Safeware, Inc
Apprenticeship/Internship
position Listed on 2026-06-13
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Job Description
Location: Onsite - Lanham, MD
Department: Information Technology
Reports To: IT Operations Manager
Position Overview
Safeware, Inc. is seeking a motivated and detail-oriented IT Intern to support our IT team in delivering high-quality technical support to both on-site and remote employees. This internship provides hands-on experience with help desk operations, hardware/software troubleshooting, and IT systems in a fast-paced business environment.
The IT Intern will assist with resolving technical issues, maintaining systems, and supporting end users while gaining exposure to enterprise-level IT operations.
Key Responsibilities
- Provide first-level technical support for hardware, software, and system-related issues
- Respond to help desk requests via ticketing system, email, phone, or in person
- Assist in diagnosing and troubleshooting basic technical issues
- Support installation, configuration, and maintenance of computer hardware and software
- Help resolve connectivity issues related to networks and devices
- Document issues, resolutions, and processes in the help desk system
- Assist with user account setup, password resets, and access requests
- Support IT inventory tracking and equipment setup
- Help maintain and update training materials and user documentation
- Participate in testing system updates, patches, or new tools
- Escalate more complex issues to senior IT staff as needed
- Provide excellent customer service and follow up to ensure issue resolution
- Exposure to help desk ticketing systems and IT workflows
- Hands-on experience with Windows environments and Microsoft Office 365
- Understanding of network basics (LAN/WAN, connectivity troubleshooting)
- Insight into ERP systems (e.g., Prophet 21) and business applications
- Development of problem-solving and customer service skills in IT
- Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field
- Basic understanding of computer hardware, software, and operating systems
- Familiarity with Microsoft Office 365 (Word, Excel, Outlook, Teams)
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks and prioritize effectively
- Strong attention to detail and willingness to learn
- Experience with help desk or ticketing systems
- Basic knowledge of networking concepts
- Exposure to SQL or ERP systems
- Interest in IT support, systems administration, or cybersecurity
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