Information Technology; IT) Technician

AST Space Mobile is building the first and only global cellular broadband network in space to operate directly with standard, unmodified mobile devices based on our extensive IP and patent portfolio and designed for both commercial and government applications. Our engineers and space scientists are on a mission to eliminate the connectivity gaps faced by today’s five billion mobile subscribers and finally bring broadband to the billions who remain unconnected.

We are seeking an Information Technology Specialist to support end users in our rapidly growing team, maintain enterprise hardware and software systems, and contribute to the reliability and efficiency of IT operations. This role is hands‑on and fast‑paced, ideal for someone who excels in troubleshooting, customer service, and adapting quickly in a growing environment.

The ideal candidate has experience supporting telecommunications, networking, satellite communications, or other high‑availability environments and is passionate about operational excellence, problem solving, and continuous improvement. This role requires strong technical expertise, collaboration skills, and the ability to work effectively in a fast‑paced environment.

• Support AST facilities in Lanham, MD, and Arlington, VA.
• Provide hardware and software support for end-user workstations, servers, and mobile devices.
• Manage user accounts in on-premises Active Directory and cloud-based identity platforms, including Entra and 1
  
  Password.
• Support and maintain Office 365 applications for users.
• Prepare, deploy, and ship hardware to remote sites and end users.
• Assist with deploying on-premises hardware, including routers, switches, cameras, access points, servers, workstations, monitors, and printers.
• Install, patch, and upgrade software to maintain system security and integrity.
• Troubleshoot communication issues related to cabling, infrastructure components, and badge access systems.
• Create and maintain accurate cabling infrastructure documentation.
• Support the facilities maintenance team when time and availability permit.
• Escalate complex issues to subject matter experts as needed.
• Complete other related duties as assigned.

• Strong commitment to helping others and providing excellent support.
• Exceptional attention to detail.
• Ability to prioritize tasks and meet scheduled project deadlines.
• Strong troubleshooting and diagnostic skills for physical communications issues.
• Ability to plan for and procure the equipment, materials, and components needed to complete tasks on schedule.
• Ability to quickly learn new skills and technologies.
• Comfortable working in a fast-changing, rapidly evolving environment.
• Flexibility to work in on‑call rotations as needed.

• High school diploma or equivalent required; associate or bachelor’s degree in computer science or related field preferred.
• IT-related certifications (Microsoft, CompTIA, ITIL) are a plus.

• Minimum of 3 years of experience in desktop support, help desk, or customer support roles.
• 3+ years of experience installing and maintaining network and security systems, including access points, switches, access control components, and related cabling.
• Technical support experience with Microsoft Windows and Microsoft Office.
• Hands‑on experience maintaining hardware, including racking servers, deploying workstations, and configuring peripherals.
• Working knowledge of networking fundamentals, including the OSI model, TCP/IP, protocols, routing, and firewalls.

• Experience with Cisco Meraki network infrastructure and equipment.
• Experience supporting macOS, iOS, and Android devices.
• Security systems installer license and insurability.
• Ability to obtain / maintain a Secret security clearance.

• Strong interpersonal and collaboration skills.
• Strong written and verbal communication skills.
• Close attention to detail to ensure accurate information and project deliverables.

• Operating Systems:
  Windows, Linux, macOS, iOS, Android.
• Identity & Access:
  Active Directory, Entra, 1password.
• Productivity &
  
  Collaboration:
  
  Office 365, Teams, Jira, Confluence.
• Networking:
  Routers,…