Business Analyst - Change Coordinator

Job Description Description Leidos is looking for a Business Intelligence Analyst to support a large U.S. Department of Justice (DOJ) program.  The Antitrust Division of the U.S. Department of Justice (DOJ) is responsible for enforcing federal antitrust laws and promoting fair competition in the marketplace.  As a Business Intelligence Analyst supporting Change Management and Service Now Module Administration, you will be responsible for analyzing and reporting on change management activities, including tracking change requests, approvals, and outcomes.

You will also assist in managing the Service Now Change Management module, providing insights into the impact and success of changes, and contributing to the optimization of the platform.

Your role will involve utilizing business intelligence tools to generate reports, dashboards, and insights to support operational decision-making and continuous improvement. This work is located onsite in the DC area.

Key Responsibilities:

Collect, analyze, and report on key change management metrics such as change requests, approvals, implementation success rates, and post-implementation reviews.  Develop and maintain reports and dashboards in business intelligence tools (e.g., Power BI, Tableau) to track the status and progress of change management processes.  Analyze trends and patterns in change management data to identify areas for process improvement and risk mitigation.  

Assist in the administration of the Service Now Change Management module, ensuring the proper setup and configuration of workflows and change processes.  Generate and maintain reports and dashboards within Service Now to track change requests and approvals.  Work with Service Now users to optimize the system, troubleshoot issues, and ensure accurate tracking of change requests.  Design and develop interactive dashboards and reports to provide key stakeholders with real-time insights into the status of change management activities.  

Present findings in a clear, concise manner to senior leadership and business stakeholders, enabling informed decision-making.  Automate the delivery of regular reports to stakeholders to improve the efficiency of change management reporting.  Work closely with IT operations, project management, and change management teams to ensure alignment and transparency on change management metrics and status.  Provide analytical support for change impact assessments, helping teams identify potential risks or areas of improvement in the change process.  

Support incident and problem management teams in relation to the outcomes of significant changes.  Continuously evaluate and optimize the change management process by identifying gaps or bottlenecks in the system and proposing improvements.  Assist in the development of best practices for tracking, managing, and reporting on changes, both in Service Now and across other systems.  Assist in defining and refining change management KPIs and metrics to align with business objectives and IT governance requirements.

Qualifications:

Bachelor’s degree in Business Intelligence, Information Technology, Computer Science, Data Analytics, or a related field.  4-8 years of experience working in business intelligence, data analysis, or IT service management.  

Experience with Service Now platform administration, especially in the Change Management module, is strongly preferred.  Familiarity with ITIL framework and change management processes is a plus.  Proficiency in business intelligence tools such as Power BI, Tableau, or similar data visualization platforms.  Familiarity with Service Now platform configuration, workflows, and reporting modules.  

Experience with reporting and dashboard creation, especially related to IT…