Transformation Delivery Lead

People Experience | Transformation Delivery Lead

Join our People Experience team in transforming how our business, supports, engages, and empowers it's people through stronger capabilities and modern, high impact ways of working. With Manila as a strategic hub for innovation and operational excellence, joining our team means contributing to a fast paced, purpose led environment shaping the future of People & Culture across our enterprise.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

In this role, you will be leading the delivery of the People Experience transformation roadmap by translating strategic priorities into clear, actionable plans with defined milestones and outcomes. You will provide pragmatic delivery insight to guide sequencing, assess organizational readiness, and manage risk trade offs, ensuring that transformation initiatives progress with discipline and strong execution.

As a Transformation Delivery Lead, you will be managing the implementation of service transitions into the People Experience operating model, ensuring new services are seamlessly integrated with clear ownership, controls, and service pathways. This role safeguards operational stability by protecting day to day service performance, closely monitoring operations during transition phases, driving stabilisation activities, standardising processes across legacy and new services, and embedding continuous improvement aligned to future growth.

In this position you will play a critical role in change leadership, partnering with the People Experience Leadership Team, Change Lead and broader People & Culture stakeholders to drive strong adoption of transformation initiatives and manage expectations across the organisation. Additionally, you will maintain robust governance by reporting progress, risks, and key decisions, while proactively identifying and managing people, compliance, and data related risks associated with transitions—strengthening People Experience’s reputation as a credible, reliable, and high performing delivery function.

• Proven leadership in HR or People & Culture transformation, including successful delivery of service transitions or multi‑year transformation programs within shared‑services or high‑volume operational environments.
• Strong background in HR Shared Services or Contact Center operations, with experience managing SLA‑driven, high‑volume service delivery.
• Hands‑on expertise in service transition activities such as scoping, knowledge transfer, operational integration, and post‑go‑live stabilization.
• Solid understanding of end‑to‑end HR (People & Culture) processes, including risk management, compliance requirements, and control frameworks.
• Demonstrated ability to deliver transformation in a live service environment while maintaining BAU stability and operational performance.
• Exposure to tech‑enabled process improvements using platforms such as Service Now, People Soft HR, or workflow automation solutions.
• Strong stakeholder management and influencing skills, with experience partnering across COEs, HR Business Partners, and senior leaders in regional or global settings.
• Proven change leadership capability, enabling adoption of new ways of working, mitigating resistance, and supporting operational excellence and continuous improvement.

We love hearing from anyone inspired to build a better future with us; if you’re excited about the role or working at Macquarie we encourage you to apply.

• 1 wellbeing leave day per year
• 20 weeks’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks’ paid leave for secondary caregivers
• 5 days carers leave of immediate family members on top of annual leave
• 2 days of paid volunteer leave and donation matching
• Voluntary parental medical insurance plan for…