Controller, Management, Financial Compliance

Volunteers of America Chesapeake & Carolinas (VOACC) promote self-reliance and inspires hope. As a church without walls, we provide personalized housing, ministry, health, and human services that benefit vulnerable individuals, families, and communities. Founded in 1896 in Baltimore, Maryland, by Ballington and Maud Booth, VOACC is one of the largest affiliates of Volunteers of America, serving thousands of people each year across the District of Columbia, Maryland, Virginia, and North and South Carolina.

The Controller is a key executive finance leader responsible for the integrity, accuracy, and operational excellence of VOACC’s accounting functions. The role oversees general accounting, financial reporting, internal controls, reconciliations, audits, and fiscal compliance, ensuring full adherence to GAAP, 2 CFR Part 200 (Uniform Guidance), regulatory standards, and VOACC policies.

As a strategic partner to the Chief Financial Officer, the VP of Finance, the Executive Leadership Team (ELT), and program leaders, the VP & Controller ensures financial operations are aligned with VOACC’s Vision 2030 Strategic Plan, strengthening financial transparency, enhancing operational efficiency, and supporting long-term sustainability and growth.

A key responsibility of this role includes educating, supporting, and holding organizational leaders accountable for reducing and eliminating unnecessary overtime through data-driven analysis, workforce planning, and financial stewardship practices.

The Controller leads a high-performing Accounting team focused on accuracy, innovation, customer service, and continuous improvement.

• Ensure accounting operations are aligned with VOACC’s Vision 2030 Strategic Plan, enhancing financial transparency, operational consistency, and organizational accountability.
• Partner with ELT to ensure strategic alignment between financial systems, organizational priorities, and program needs.
• Provide financial guidance, modeling, and scenario planning for organizational decision-making.

• Safeguard assets through strong internal controls, audits, and financial compliance protocols.
• Direct daily accounting operations, including AP, AR, payroll, billing, collections, fixed assets, leases, general ledger, and reconciliations.
• Ensure timely month-end and year-end close processes with accurate accruals and financial entries.
• Maintain and enhance accounting policies and procedures.

• Produce timely, accurate monthly and annual financial statements for ELT and Board review.
• Serve as primary liaison for the external audit, ensuring all schedules, reconciliations, and documentation are complete.
• Monitor financial performance and provide analysis, insights, and actionable recommendations.

• Lead cash forecasting, planning, and analysis to ensure obligations are met cost-effectively.
• Oversee Accounts Receivable aging reports and drive effective collections processes.
• Educate leaders on budgeting and reducing overtime expenditures, including training on cost drivers, reporting tools, and compliance expectations.
• Hold leaders accountable for meeting overtime reduction targets through transparent metrics, regular reviews, and collaboration with HR and Operations.
• Partner with Operations and HR to investigate patterns, root causes, and systemic issues that result in recurring overtime.

• Evaluate and refine financial systems and processes to improve efficiency and accuracy.
• Develop and track financial performance metrics aligned with organizational goals and Vision 2030.
• Lead process improvement initiatives that strengthen fiscal operations and customer service to internal stakeholders.

• Collaborate with the CFO, VP of Finance, and executive leaders on pro forma modeling, investment analysis, entity structuring, and strategic opportunities.
• Work closely with program leadership to ensure fiscal stewardship and alignment of financial practices with mission…