Manager, Meaningful Day Services (Monday-Friday, 8:30am-4:30pm

Manager, Meaningful Day Services

The Manager, Meaningful Day Services manages and oversees the daily delivery of Ardmore's Day Services. This role facilitates strategic service delivery designed to increase, improve, and maintain employment opportunities, community participation, and inclusion for adults with disabilities through a hybrid model that includes both community-based and virtual supports.

The Manager ensures compliance with all applicable policies and regulations while providing direct supervision, coaching, and support to Community Support Specialists.

This position models Ardmore's Employment First philosophy, recognizing that all people can work and actively participate in their communities when provided the right opportunities and supports.

Key Responsibilities

• Manage and coordinate day-to-day Day and Employment Services operations, including staffing, scheduling, technology, resources, curriculum, and service delivery
• Coordinate participant intake, admissions, and onboarding in partnership with program leadership
• Develop and maintain individualized, person-centered schedules, activities, and services that support employment and community participation outcomes
• Ensure services are delivered in accordance with organizational standards, regulations, and person-centered practices
• Promote self-advocacy and meaningful community inclusion for all individuals served

Staff Supervision & Development

• Provide direct supervision, guidance, and performance oversight to Community Support Specialists and other direct support staff
• Monitor service delivery, documentation, attendance, and compliance requirements
• Conduct community-based observations to evaluate service quality and staff performance
• Mentor, train, and support staff in Employment First principles, Positive Behavioral Supports, Person-Centered Thinking, and best practices in service delivery
• Coordinate and facilitate staff training and professional development opportunities

Collaboration & Community Engagement

• Partner with Directors, Person-Centered Planning Specialists, Coordinators, Managers, Direct Support Professionals, families, and external stakeholders to ensure seamless service delivery
• Build and maintain relationships with employers, community organizations, and local resources
• Represent Ardmore professionally at community events, resource fairs, conferences, and networking opportunities
• Serve as a positive ambassador for Ardmore's mission and values

Documentation, Compliance & Quality Assurance

• Monitor and review program documentation, including case notes, attendance records, incident reports, billing information, and outcome tracking data.
• Ensure compliance with Developmental Disabilities Administration (DDA) requirements, including reportable incident policies
• Track and analyze program outcomes related to employment, community participation, quality enhancement initiatives, and individual milestones
• Maintain knowledge of and ensure adherence to Ardmore policies, procedures, and regulatory requirements

Education & Experience

• Bachelor's degree in Human Services, Program Management, Workforce Development, Customized Employment, Vocational Rehabilitation, Communications, Sales or a related field preferred
• Relevant experience may be considered in lieu of formal education
• Experience with public speaking, marketing, outreach, or community engagement strongly preferred

Strong commitment to supporting individuals with intellectual and developmental disabilities in achieving employment and community integration goals

• Understanding of Employment First, Positive Behavioral Supports, and Person-Centered Thinking principles
• Excellent verbal and written communication skills
• Strong organizational, time management, and problem-solving abilities
• Ability to work independently and effectively in community-based settings
• Proficiency with Microsoft Office and data management systems
• Ability to build strong internal and external relationships and community partnerships
• Knowledge of augmentative and alternative communication methods preferred
• Comfortable working in a hybrid environment that includes telework, community-based support, and limited office time

Qualifications

• Valid…