Senior Vice President, Programs

Volunteers of America Chesapeake and Carolinas

At Volunteers of America Chesapeake and Carolinas, we provide services in Maryland, Virginia, the District of Columbia, and the Carolinas. We are an affiliate of the Volunteers of America National Organization. Volunteers of America Chesapeake & Carolinas is more than a non-profit organization. We are a Church Without Walls working together to help individuals who need our help the most. We firmly believe that our employees drive the success of the organization.

We strive to create and provide an environment that celebrates diversity and offers challenging, stimulating and financially rewarding opportunities.

As a senior member of the Executive Leadership Team, the Senior Vice President of Programs (SVP of Programs) provides enterprise-level leadership for the implementation, coordination, and performance of Volunteers of America Chesapeake & Carolinas' (VOACC) program portfolio. Reporting to the President & CEO, the SVP of Programs translates organizational strategy into effective program operations across behavioral health, residential reentry services, developmental disabilities, and housing and homeless services.

The role is accountable for consistent program execution, regulatory and contractual compliance, operational performance, leadership development, and measurable client outcomes within assigned program areas.

The SVP of Programs partners with the President & CEO and other executive leaders to strengthen service delivery, advance data-informed practices, and respond to evolving Health & Human Services market conditions. The successful candidate should bring substantial senior leadership experience in complex, multi-site human services operations, working knowledge of Value-Based Purchasing (VBP), Managed Care Organizations (MCOs), hospital and public payors, and demonstrated success improving program quality, performance, and sustainability.

• Lead the implementation, coordination, and evaluation of VOACC programmatic strategies in partnership with the President & CEO and Executive Leadership Team.
• Ensure assigned programs align with the organization's mission, strategic plan, financial goals, and regulatory and contractual obligations.
• Recommend and implement program enhancements that respond to market trends and community needs, particularly in behavioral health, substance use, re-entry, intellectual/developmental disability, and homeless services.
• Advance value-based care and data-informed decision-making across the program portfolio in coordination with executive and functional leaders.

• Provide senior-level oversight of program performance, including quality, compliance, fiscal performance, workforce effectiveness, and client outcomes.
• Coordinate program readiness for audits and accreditation processes and ensure corrective actions and continuous quality improvement initiatives are implemented.
• Establish operating rhythms, performance reviews, and accountability structures that strengthen collaboration across regions and programs.

• Represent VOACC, as assigned by the President & CEO, with government entities, funders, community partners, payors, and other external stakeholders.
• Support the President & CEO and national affiliate in legislative, regulatory, and advocacy initiatives affecting program operations.
• Build and maintain productive relationships with public and private payors and partners to support program quality, sustainability, and growth.
• Lead and develop Regional Vice Presidents and other assigned program leaders with an emphasis on organizational excellence, accountability, and collaboration.
• Strengthen leadership capacity through coaching, succession planning, performance management, and professional development.
• Partner with Human Resources and program leaders on workforce planning, leadership selection, performance evaluation, training, engagement, and retention.

• Use financial, operational, workforce, and client data to identify performance trends, risks, and opportunities for improvement.
• Partner with Finance, Development, and other functional leaders on program budgeting, forecasting, funding opportunities, and resource planning.
• Promote cost-effective program operations while protecting service quality, compliance, and person-served outcomes.
• Provide timely and comprehensive program updates, analyses, and recommendations to the President & CEO.
• Attend Board meetings and support Board committees when requested by the President & CEO.
• Participate in organization-wide strategic planning and execute assigned organization-wide initiatives.

The physical requirements described below represent those an employee must meet to perform the essential duties of this job successfully. Reasonable accommodation may be made to…