Assistant Store Manager; Self Storage

Part-Time Assistant Store Manager – Responsibilities

• Supports the team in surpassing sales targets by assisting in the promotion of unit rentals, warranties, and moving supplies, and encouraging the acquisition of positive reviews.
• Helps guide new customers through the rental process, ensuring smooth and efficient transactions.
• Assists in reaching out to potential clients to confirm their moving dates and ensure their storage units are ready and secure.
• Aids in managing the accounts of past‑due tenants and supports the efficient processing of paperwork for the lien/auction process.
• Contributes to providing exceptional customer service, aiming to exceed client expectations and address their needs effectively.
• Conducts daily property inspections alongside the team to maintain security, cleanliness, and proper upkeep. This includes checking locks, cleaning units, stocking supplies, and performing light maintenance tasks.
• Performs light gardening work.
• Utilizes power tools for general maintenance of property and grounds.
• Uses both cleaning and property maintenance chemicals for cleanliness and overall aesthetics.
• Communicates updates, results, and recommendations to the Store Manager and the Leadership Team clearly and effectively.
• Be prepared to occasionally travel to other nearby locations to assist with scheduled shifts.
• Shows flexibility in scheduling, being available for weekend and holiday work as needed, based on the facility manager’s hours and team schedules.
• This is not a comprehensive list of duties and job responsibilities. Additional duties may be assigned as necessary.

• Minimum (1) year of experience in storage, retail, or hospitality.
• Strong use of the English language in verbal and written communication.
• Provides consistent support to the Store Manager and acts as a backup in their absence.
• Customer service mindset.
• Proficient in Microsoft Word and Excel.
• Identifies potential maintenance, safety, and fire issues.
• Operates roll‑up doors for storage units. Willing to travel occasionally to another location for scheduled shifts.
• Skilled in resolving conflicts and quickly addressing and resolving issues.

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
• Ability to grasp, push, and pull objects such as rolling carts, ladders, cleaning materials, roll‑up doors, and reach overhead.
• Ability to operate a desktop or laptop computer.
• Ability to access and produce information from a computer.
• Ability to lift or carry up to 50 pounds.

• Must adhere to all Secure Space Management LLC policies and procedures.
• Must maintain the integrity of confidential communications and customer information.
• Must maintain a professional, courteous, and cooperative manner with Secure Space Management LLC staff, as well as field personnel and outside contacts and demonstrate respect and a positive attitude.
• Must demonstrate dependability by arriving and leaving work on time, taking the allotted time for lunch and breaks, and limiting personal telephone calls and socializing to break periods.

• A work/life balance that allows you to co‑develop your own schedule with the team.
• An outstanding company culture with growth opportunities throughout the U.S.
• Company holidays.
• Discounted Self Storage Unit.
• Retention bonus of $1,500 paid in two installments after 720 and 1,440 hours of employment, subject to performance and attendance requirements.
• Promotion opportunities: 30+ new stores in 2026; 40% of Area Managers began as Store Managers.
• Online move‑ins: 62% are completed through our U.S.
  
  -based customer success team.
• Full ownership of stores; no managed properties to deal with.
• Online auctions; no in‑person auctions required.
• Co‑develop shift schedules with the team.

Secure Space Management LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, honorable discharge veteran or military status, sexual orientation, gender identity or expression, or presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability, any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Secure Space Management LLC complies with ADA/ADAAA laws, providing reasonable accommodation. For accommodation needs during the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, contact HR at Secure Space.